Shelby Eye Centers

I was referred to Shelby Eye Center by an "affordable" eye company for bleeding on my retina. Dr. Bogan was very thorough with the exam, and he discovered I do not have any bleeding! I will be going back to Dr. Bogan from now on for my yearly exam. Thank you for your wonderful service! All of the employees are friendly and welcoming.

I cannot say enough good things about Dr. Stephen Bogan and his team. They worked me, a new patient, in on their schedule promptly, and he immediately diagnosed an allergic reaction I was having to eye drops prescribed by an urgent care clinic the previous week. Dr. Bogan is polite, professional, and competent, and I could not have asked for more!

I have used them in the past and went to schedule an in depth diabetic eye exam only to be told they require a $25 deposit to make an appointment. While I can pay it, there are many among us who are struggling and can't. With my insurance there is zero co-pay so there is no need of a deposit. I also don't want my debit card on file. Shameful practice.

I visited Dr. Cline on January 27, 2025, and unfortunately, my experience was quite disappointing—so much so that I will not be returning for future visits. This was my second appointment. During my first visit in November, I was examined for astigmatism as I needed glasses to drive comfortably at night. I had some trouble with watering eyes during the exam, and I was reassured by one of the assistants that this wouldn't affect the results. However, it felt counterintuitive since my vision was clearly blurred by tears. Dr. Cline confirmed that I have astigmatism and assured me that glasses would resolve my issues. When my new glasses arrived earlier this month, I found they felt off. After experiencing significant nausea and headaches, I took them back to the clinic, where the optometrist confirmed the prescription was correct but made some adjustments. I finally felt comfortable enough to drive but soon realized my astigmatism was still not being adequately corrected, as I continued to see halos and starburst patterns around lights. I returned to the clinic seeking clarity on why my glasses weren't working. I was initially examined by what seemed to be an assistant who did not dilate my eyes or perform sufficient tests. It was then Dr. Cline entered the room. While she confirmed the glasses matched the prescription, she seemed baffled that my astigmatism continued to be an issue. Instead of focusing on my concerns, she blamed the glasses for lacking the “curvature” they should have, despite prior confirmations to the contrary. She even suggested that I may be “wired differently” or sensitive to lights. When I expressed my frustration that the glasses were not alleviating my astigmatism as promised, my questions were met with condescension. I felt talked down to, and my concerns invalidated, which is not what I expect from a healthcare provider. Ultimately, before Dr. Cline departed, she recommended that I return for a dilated refraction. However, her tone was somewhat dismissive, as she stated that she typically performs these procedures on children and implied that they aren’t necessary for patients in their late 30s or older. When I expressed my willingness to follow her recommendation, she mockingly warned me that the procedure would make my eyes “blurry.” I found this interaction to be unprofessional and it influenced my lack of comfort and trust in her care. This experience falls short of what one should expect from a caring and attentive physician. I advise anyone who values a doctor who listens and engages meaningfully with patients to look elsewhere. 9/23/25 Edit: I visited a new clinic today who were extremely patient with me and gave me a new prescription that seems much more fitting. I included pictures to show the difference.

I went to two appointments with Dr. Cline. The first appointment was a dilation appointment and the second appointment, she wanted to see what I could see with my eyes not dilated. The first appointment, I had some concerns about my eye health. She didn’t believe I was having any issues at all with my eyes except that they were farsighted- which is what was causing the blurriness. But you cannot ask this woman a question without her making you feel like you’re stupid for asking the question. She has a very condescending tone. “The only reason your eyesight is blurry is because you’re farsighted, not because you have problems with your eyes.” “What makes you think that?” The second appointment, I was clearly having trouble seeing the letters. They were very blurry. She tells me that “you need to stop straining” in a very abrasive tone. As if it’s my fault that I can’t see. Exactly what do you want me to do here? I’m doing what you ask. I’m also here to get help from you. Then she says “I know you’re straining because you could read the last two lines and now you can’t.” Okay? If I could see, I would tell you what the letters were. Do you think I want to be there any longer with a woman berating me? Dr. Cline is very abrasive, condescending, and arrogant. I will not be making another appointment. Even her mannerisms and hand motions scream how aggravated she is with patients. My year 10 old son was with me for the second appointment. He picked up on her behavior. He even said how rude she was to me and he obviously didn’t like how she treated me. Also, I’d like to note that a staff member told me there were a lot of new employees needing trained. She stated that no one wants to work. I wonder why. If that woman is anything like she is to her patients, to her own staff, I wouldn’t want to work there either.