Shopko Optical

My daughter’s glasses have now been “in the lab”’ for 3 weeks. We were told that they would definitely be done before school starts. School starts tomorrow so looks like no glasses. We used to go to pearl vision but decided to try Shopko, we will be returning to pearl vision. So frustrating. **update. We were told that it would still be at least three more days. This is just unbelievable. *** update number 2. Glasses will be another week as they apparently had to get sent back to the lab. Never again will we go here. Do yourself a favor and go to any other vision place in Appleton.

The eye doctor and his staff really make you feel welcomed, important, taken care of, and they do sometimes go out of their way considerably to help their clients. Deb was exceptional on July 1 when I came, with broken glasses, when they were closing thanks, Deb!👏

I had an extremely disappointing experience at Shopko Optical and felt compelled to share. From the moment I walked through the door, the environment was disorganized and unprofessional. I had a scheduled appointment, but it appeared that two patients were booked at the same time. While I understand delays happen, it immediately set the tone that things were not being managed properly. After my exam, I waited at least 20 minutes just to receive assistance with glasses. The staff seemed confused about who was helping whom, and there was no clear organization. What stood out most was the inconsistency in how people were treated. I witnessed staff being rude and short with other customers. While the employee assisting me was pleasant once I became her patient, I believe everyone should be treated kindly from the moment they walk in — not just when it’s their turn. I was told my glasses would take about two weeks. At the two-week mark, I called and was told they were still being made. It ultimately took three weeks to receive them, which is significantly longer than I’ve ever waited for glasses. I was never given a clear explanation for the delay. When I went to pick them up, I was not greeted warmly and was told to sit in a corner. We waited while multiple patients who arrived after us were helped first. Eventually, a staff member blamed us for sitting “where they couldn’t see us” — despite sitting exactly where we were instructed to sit. That was incredibly frustrating. When I finally received the glasses, they were not fitted properly. Within an hour, I had to return because the frames appeared defective and would not sit correctly on my face. Instead of resolving the issue, I was told I could “come in once a month for adjustments,” which felt dismissive given everything that had already happened. I also expressed that I couldn’t see clearly out of them and was told to keep them and come back again later to “discuss options.” At that point, I no longer felt comfortable returning to the original location, so I attempted to visit a different Shopko Optical store. Within less than a minute of walking in, I was asked where I had purchased the glasses. When I explained they were from the Northland location, I was immediately told, in a dismissive tone, “Yeah, we don’t do returns.” There was no attempt to check the policy, look into the system, or offer further assistance. After that, we drove back to the original Northland location to process the return. What added to my confusion was that I had never worked with the employee who handled my return there — she would not have recognized me — yet she did not ask whether the glasses had been purchased at that location before proceeding. Given that the other store refused to help specifically because I hadn’t purchased them there, the inconsistency in how returns were handled only added to the frustration. The only smooth part of this entire experience was processing the return — which speaks volumes. I am now hoping the refund posts correctly, as there were system issues that day and my confidence in this company is understandably low. I have never experienced this level of disorganization, inconsistency, and poor customer service when purchasing glasses. I would strongly encourage management to reevaluate scheduling, communication, and overall professionalism at this location.

Nice enough doctor. God forbid you don't wanna buy in store. The lady checking me out would *not* listen. I had to ask for my pupil distance like 3 times (something they legally have to give you but always conveniently forget to give you) just to get her to take it so I can buy online later. Any chance of me buying in store was out the window after that. Moment she realized I was firm on not buying today, her attitude totally changed. Wouldn't even look at me anymore. Snippy. This is exactly why I put off getting an eye exam! I knew that as soon as I refused to buy right away they'd try to bully me into buying! Again, would love to have bought in person! Cute glasses! Need them! Convenient! But I'm not gonna sit there and be upsold and ignored and bullied into buying. Disappointing. Literally treatment like this makes me dread and put off coming in every time.

The doctor was amazing the other employees useless. I walked in and there were two employees there sitting at a desk. One was looking at some files. Neither one could turn in just acknowledge that I was there saying good afternoon. I’ll be right with you. Then I had to go into the bath for my puff of Erin the eye measurements with a lady that was African and American and her body order was so bad. I thought I was going to throw up and I could not get rid of the smell. I could smell it as I was walking back. Somebody needs to talk to her about hygiene.