My husband and I have been getting our glasses from Eyemart Express for the past few years, and we’ve consistently had wonderful experiences. The staff is always friendly, patient, and incredibly helpful. My husband has a fairly complex prescription, and they handle it beautifully every time. I usually take advantage of the two-pair deals as affordable backups since I wear contacts most of the time, and the value is excellent. What really stood out to me recently, though, was the compassion and community-mindedness of the team. They recently helped a vulnerable young person that I care deeply about. Although they don’t accept Medicaid/BadgerCare, everyone was understanding, kind, and genuinely wanted to help. The manager was especially compassionate, and the opticians went above and beyond to make the experience positive and supportive. To top it off, they were able to complete one pair of glasses in just 8 minutes! You can teach customer service, but you can’t teach genuine kindness and heart — and this team clearly has both. I cannot say enough good things about them, and the doctors and staff on the vision screening side are top notch too!!
