Shopko Optical

Made an appointment for three online and got in for the very next day for a virtual optometrist appointment. I was impressed with that all on its own. Process is pretty painless. Staff is very helpful, friendly and patient. Glasses are affordable and you get a case and cleaning cloth with your order.

What a great experience we had today! Shopko has a new Manager there!! Things are so much better, calm and the staff is very friendly. Dr. Sheppard is fantastic as always. We had gone here in the past and left due to the past manager and her drama. When we came in today to see Dr. Sheppard for just an exam we were pleasantly surprised at the atmosphere. With the help of Rebecca we were able to find glasses and get everything completed quickly. She was great! We also spoke with the new manager Lauren who was very pleasant and upbeat as well. If you have tried them in the past and had a bad experience, try them again. You won't be sorry!

5 star service for sure! Best appointment I ever had. From the moment I entered, Sue and everyone was friendly & professional. I enjoyed the FaceTime session where doctor C. Kantor explained easily and clearly her concerns and made suggestions. As well I enjoyed Sue and the support she provided. Thank you for treating me, like you would like to be treated.

Absolutely the WORST CUSTOMER SERVICE EVER! I cannot give my interactions with this a a Single star. In December 2025 I tried to purchase glasses I eventually went to LensCrafters professional customer service and product management I was only getting the run around between the product availability and my not fit in the insurance policy it took Kaylie over two weeks to return calls about purchasing glasses I ended up at Lencrafters Fast forward 5/12/26 received a coupon for 50%off ordered pair of sunglasses Lauren the Mgr took my order took all details of size of glasses paid in full waited over 3 weeks no call so gave them a call oh yes your order arrived almost 10 days ago I ask why I wasn’t given any response to my order being ready “I was told we have many orders not just yours” umm ok went to the store sit down for my glasses fitting she placed the sunglasses on the counter and was shocked Not even close to what I had ordered instead of trying to fix the order I got double talk, that’s what they look like I politely went the showcase brought out the glasses that I ordered sitting down next to them and Asked Do they look the same??? Lauren and Kaylie both SAID NO however they expected me to accept this Not What I ordered pair of glasses I tried to be a good customer by picking out a different pair and reorder I gave Glasses to Kaylie wanted to reorder this pair of glasses more double talk on not sure if they can order glasses she says she will call me when she gets ordered I get a text message glasses where in so I go and NOPE NO GLASSES NOT ORDERED MORE DOUBLE TALK ON GLASSES ORDER then they still want me to take glasses that the lenses don’t even fit the frames I ask for a Refund was immediately met with resistance I politely asked for Cash as my HSA CARD WAS EXPIRED THAT WAS MORE DOUBLE TALK ON GETTING A REFUND FOR MY ORDER WHICH THEY COULD NOT GET CORRECT OR EVEN TRY TO COORDINATE Shawn Mitchell

I just want to say THANK YOU to Lauren Cohagen for never quitting on me. She spent 5 months working with the state to get glasses approved. Something I haven't been able to actually achieve since before 2020!! Thank you Lauren. I appreciate you and the time you spent to help me and others with VERY high prescriptions to get our high index lenses approved!