Shopko Optical

Had to stop in for something and schedule an appointment for my daughter (7). They happened to have a few cancelations so they were able to get us in right away! We had Dr. Hafeman and he was awesome! Very nice and conversational to my little lady. Even got her her understanding why she should wear them. Then had our order wrapped up with August who is just a wonderful, welcoming person! I've worked with him before but he is just awesome! And the lady who began our visit was awesome too!!!

Sat with associate for almost two hours trying to get my new glasses ordered, paid almost $500 and now after almost three weeks of waiting for my glasses I’m told no order was found or placed even though they where paid for n have receipt. I’m so upset, now I have to drive all the way back to there store to find out what the heck is going on.. Will not ever return after this Update: After numerous calls to Shopko regarding my glasses and being told there was no order for me, I drove an hour to the store with my receipt only to find out my glasses where indeed in however the worker ordered them under someone else’s name, they where my frames but his eye rx and ins. I was told this would be fixed n a rush would be put glasses yet a week later they still haven’t been ordered n after being told numerous times someone would call me with update no one calls. I’ve never had such awful service. I’ve paid almost $500 for glasses that I’ve yet to receive and it didn’t seem to be too big of a priority to anyone in the store to resolve this issue. To say I’m so frustrated is an understatement

I had a great experience with my exam. Dale is awesome! Dr. Slagowski is very knowledgeable, patient, and careful. My insurance was weird and August helped me like a rock star as well!

Staff was so helpful. Was able to squeeze me in on a Saturday when my online appointment didn’t schedule as I thought it did. New optometrist I saw was very likable. A wide variety of frames to choose from. They have always been helpful with adjustments and repairs when needed.

My experience in store was great with Maggie however my experience calling the store after they left a voicemail stating my glasses got shipped to a different location was not great. I called and I asked the gentleman who answered the phone if they knew where my glasses currently were. They responded “I’m not sure where they are. That’s a great question.” So needless to say I still have zero answers on where my glasses currently are but apparently they’ll be in on Monday (over the two week shipping period provided) even though they have no idea where my glasses are. I’ll never go here for optical services again.