Sight Medical Doctors

I came to this practice last week to see the retinal doctor Chandra. I didn't actually see the doctor until about 2 hours later. At first, they call you in to see the ophthalmic technician who provides an optical exam and dilates you. I have visited SightMD in the far past but it seems they've reached an ultimate low. After I was dilated, the tech sat me in the waiting area and said the doctor would be with me within 5-7 minutes. He never came. After waiting about an hour, I went to the receptionist desk and asked when was I going to see the doctor as it had been so long. One of the ladies got up and expressed that he had a bunch of injections to do and that was seemingly the reason for the holdup. I don't know why the practice would overbook and prioritize injection patients over retinal consults. When the doctor came in he did not acknowledge the long wait time and got straight to the exam. He seemed to be accurate of his account of the issue. I would say the time spent with him was between 10-12 minutes. I would not return, as the practice is very unorganized and on what earth are we waiting 2 hours to see a doctor? It didn't even seem that busy for such a long wait. I've never had to wait that long for any eye exam.

Thank you to the entire team for making our visit here a pleasant experience. The office is clean and organized. The dr took both my husband and me simultaneously because he is hearing impaired- all went well, definitely will reschedule for next year.

Dr. Rubinstein was nice and friendly to both me and my wife. The staff at the front desk and staff working with the provider were all super friendly and helpful. Clinic is very clean. Definitely going to by my permanent ophthalmology office going forward.

Excellent place! The staff is very kind and efficient.the service is quick and very satisfactory.the office is modern and neat. I enjoyed my visit to dr.Katz.

I give sightMD 0 stars. I had a scheduled appointment on 2/3/26 at 9 am with Dr Marc G Rubenstein. I arrived to my appointment 20 minutes early to be able to fill out/sign necessary documents etc since it was my first time visiting this office. I did the preliminary eye exam and was placed in an office to wait for the Dr. Rubenstein. I literally waited over an hour before he came in. I inquired about the long wait and his response to me was that he has 42 patients to see today. I informed him that I had a 9 am appointment, it is now after 10 am and the number of people he has to service has nothing to do with me. Dr Rubenstein angrily replied “you came to see me.” He then stated he’s been working for 40 years and does not have to take this. He proceeded to get up and leave the room. I informed Doctor Rubinstein that I not only book this appointment, that I expected to be seen since my insurance had already been ran and I already paid the co-payment. He left the room and I proceeded to the front desk to make a complaint. The staff at the front desk called the manager whom apologized and diffused the situation. She returned my co payment and will not bill my insurance as I requested. I told the manager that I myself have worked 40 year in healthcare. When you work in this field you are expected to treat people dignity and respect. Dr Rubenstein did the exact opposite. Never ever have I heard of a doctor refusing care. It is not the customers fault that the doctor over books patients etc. Sight MD, please take a hard look at who you hire. Additional training on how to deal with customers should be required. All your customers deserve to be treated with respect.