Simon Eye Associates

Ever since Simone Eye purchased the Glenn Mills office the level of service has changed due to the fact that the call center is by far the worst. It has been a year that I have been trying to get 1 question answered and ever time I call the same thing happens. They either do not answer or you start speaking to someone, they ask for your information, they pull up your chart and the line drops. You would think that since they have your chart up they would call you back to try and help you, but they do not even after verifying you home address and phone number. I finally called them back 12 month later because I need an exam and it happened again! My wife didn’t believe me so I just tried it with her in the car on speaker phone and… Made an appointment at a new office in Kennett Square. Out of control and a shame as I liked the original doctor.

It saddens me to leave this review, but after being a Simon Eye client for over 25 years (since I was a toddler!), I won’t be returning after my experiences at the Glen Mills location. During my first visit post-office transfer from Hockessin, I saw the male optometrist Dr. Bumstead, who was over-complimentary of my appearance in a way that made me feel like an object instead of a patient. During the second and final visit, I was grateful to see the female optometrist (Dr. Bwint). She first looked at my age and told me I “better start having babies soon,” which made me extremely uncomfortable. When I provided her with feedback about the male optometrist making me feel uncomfortable, she brushed it off and encouraged me to take it as a compliment. Both times I left the office quickly and with my skin crawling. While I understand neither doctor had bad intentions, both could benefit from significant sensitivity trainings. Until then, if you’re a woman or a person of color who’s more at risk of medical objectification, I would steer clear of this place or visit another Simon Eye location. Update: I forgot about a third time I visited, where I waited for nearly two hours and had to leave without being seen due to other plans. Very disorganized!

I visited this Simone eye about a week ago, I had a completely disappointing experience at Simone Eyes Center. Dr. Bumbsted, who I saw , was rude, dismissive, and seemed uninterested in addressing my concerns. It was clear he wasn’t listening to me, and he rushed through the appointment without offering any useful explanations. The office itself was disorganized, and I felt like just another number in their system. I left feeling worse than when I arrived, and I would absolutely not recommend this place to anyone. Save yourself the trouble and find a more professional and compassionate doctor elsewhere. I bet if I was another color my experience would be totally different smh

Amazing doctor with state of the art equipment! No joke - I received the most thorough eye exam that I have ever had. The support staff was extremely accommodating and genuinely seemed to care about my wants and needs. They were also really great at reviewing my options and even gave me honest feedback on which frames looked the best! This by far exceeded any experience that i have had at the “franchised” big box that I have been to in the past.

Dr Bumstead has made racist comments to me on my face. I stopped going to see him when he owned the practice . My wife however wanted to give him the benefit of the doubt and when she recently took my daughter for an office visit to see him he made a similar racist comment to my 12 year daughter. My daughter was so hurt. We are never going back to say the least