Simpson Optical

Staff was very friendly, kind, and helpful. Office is spacious, clean, and well organized. I don’t live in the area and had a screw fall out of my glasses. Check in staff was very courteous. Brandon fixed my glasses quickly. He got the right size screw on the first try, cleaned them, and was making jokes the whole way, making me feel calm and confident in his abilities to help me out today. I live in Cincy but am in Lexington every weekend. After today’s trip, I’m seriously considering booking my next eye exam here!

I've only been coming to Simpson Optical at Meijer Way for just a short time, but my experience has been nothing short of amazing! Dr Karen is so kind and very thorough, which I appreciate given my history. Leana is quite simply The Very Best!! She has the best smile, quick wit, and can put even the most apprehensive person at ease with her attitude and approach to all the tests. You are very blessed to have her!! I'm very thankful to have found this place. I would and do recommend you to everyone.

Huge Shout Out to Jessica! She went above and beyond to help resolve a matter with a pair of glasses that were less than a year old. I appreciate her effort and willingness to make things right for our son before school starts. Superior Customer Service!!

I always enjoy my experience with Simpson Optical. This experience was as expected. Immediate attention in signing in, a very short wait., and very nice assistants guiding you through the process while taking health serious by throughly cleaning. My interactions with everyone were pleasant, Respectful, and informative. Dr Sarah was amazing in here interactions and knowledge. I left fully understanding my eye sight status and what things they are looking for when scanning. She was great. Henry was brave, as he was the one who stood patiently while I tried on several pair of glasses, not an easy task with me. However he joined in my fun and help suggest and give honest opinions. He was patient, and helpful. He work speedily and made sure I had the best products for the best price. Bonnie was a great manager. Watching her interact with her employees was great. Assisting with Grace when questions were asked and still able to laugh and enjoy a great environment for staff and clients. These two were rockstar! I can’t remember the assistant that took me back but she was a Rockstar as well. She was sweet and handle everything with care. We had a few laughs. However there is always one, right. Since we are being honest Kate at the front desk may need some customer service training and team building training. The way she jerked the file from Henry and ignored him was rude and not a good reaction in-front of client's or not. She then proceeded to ring me out for my copay and not my glasses. I responded where do I go pay for my glasses. She responded she would need to speak with Herny . I then was like maybe if you weren’t so rude in your interaction with him you could’ve had an answer about my glasses. Needless to say I asked Henry to Che k me out because I wanted to avoid Kate (blue pink hair). Other than my short dismay with Kate, Over all I enjoyed my experience and looking forward to picking up my new glasses soon. Overall this day was Success! Great Job!

My sister, Melissa, and I just had a ridiculously good shopping experience with Henry! He was spot on with our individual style, face shape, coloring, & overall look. You can tell when someone isn’t simply doing their job, but actually has a gift. Henry is one of those people. We left with glasses we LOVE and had such a great time in the process. If you’re shopping for glasses, ask for Henry. He’s a gem! 💎👓