Site for Sore Eyes

Customer service is above and beyond! My wife and I keep coming back here because Jordan and his team have a real expertise and passion for the craft. They also have a doctor on site and you can get glasses same day (if they’re not too slammed). They also feel transparent and honest on pricing, so I’m more comfortable giving them my business and supporting a family owned shop.

I’ve worn glasses since I was 4, and unfortunately, this has been my worst experience so far. The pair I got from Site for Sore Eyes had un-beveled lens edges that actually cut into my skin and caused bruising with regular use. I’ve never had glasses do this before. Despite paying over $500, these didn’t even last a year before I had to get a replacement elsewhere. I won’t be coming back. I’d recommend checking the lens finish carefully before purchasing, as mine was uncomfortable from day one.

Always a pleasant experience here with the friendly and familiar staff, shout out Harrison and Cassandra for their help. Before, Kenny was the best. Although contacts and glasses can be ordered online, I make it a point when visiting downtown Mountain View / Castro Street to stop by this shop to pick up my contacts prescription refills. When I call or drop by to check, more than not it's available to my delight. I really appreciate it! This is why I keep coming back, even if not often. Also, they have a great selection of brand name and affordable glasses that you can try on for your next frames, efficient turn around time and conveniently located near coffee shops, restaurants, MV city hall, library, parks, you name it. Thanks guys!

Site for Sore Eyes is a fantastic eyeglass store with a great selection, friendly staff, and excellent service. The eye exam was thorough, and they helped me find the perfect frames with ease. Fast turnaround and top-quality lenses—highly recommend!

I had a terrible experience here. To preface, I never write negative reviews, but I felt it was necessary to share this and warn others based on my experience I was given my 3 month supply of prescription daily contact lenses in a plastic bag, which seemed very unprofessional and made me concerned about the quality of the lenses. I didn’t think too much about it at the time and trusted that they wouldn’t give me compromised product. However, the lenses expired within a year and irritated and dried out my eyes. There were multiple times my eyes burned so much from putting in my contacts. When I ordered the same lenses from a reputable website, they arrived in a proper box, had a five-year expiration date, and didn’t cause any irritation. That’s when I realized I was likely given leftover trial lenses or samples, which is not what I expect when paying for prescription lenses. I would strongly recommend ensuring that the office provides properly packaged lenses directly from the manufacturer. I’m definitely finding a new optometrist office after this experience and would advise others to be cautious.