Smart Optical II

Don't expect this shop to fit you with a suitable pair of glasses. I paid $109 for an eye exam, only to receive a prescription slip—absolutely no other test results or relevant information were provided. It was a complete waste of money; their refraction results were entirely inaccurate, and the customer service was absolutely terrible.

It's not good. The service is terrible.It was my daughter's birthday at that time. My daughter is in her 25 years old and calls her Aunt. I told them that she is my daughter , but she kept saying aunt, which made me in a bad mood. The work is very slow. I waited for more than an hour and it was not my turn.I won't go there again.

The optometrist herself was great. Very sociable, great English, and eye exam was cheap enough to be covered by my state insurance. Reception was a bit more difficult, with English clearly not being their first language. All glasses frames were >$100, meaning out of pocket purchase was required as many insurances only cover to $100. They will also try to relentlessly sell you thinner glasses, which come with a cost.

This store is pretty good. This is the first time I purchase glasses in the U.S. They worked very quick just like optical stores in China. I went there in Saturday without making appointment. They gave me an eye examination right away and then I selected the frame. The staffs were nice and patient, and they helped me pick the frame for almost half hour without compliants. Even though they have to order the glasses part, they finished the making and had me pick up next Tuesday. It was quite efficient service. The price was fair as well. I might visit here again in the future.

They charged me 675dollars for glasses that aren’t the right prescription, I asked them to see if they could adjust it they tell me to try on trial frames to see if my vision changed, it didn’t change it was just wrong the first time. Months passed and they are closed because of covid,I can’t dispute the credit charges. I call back constantly to get a refund or a change in prescription. The best they can do is half the price and they also wanted the lenses back I go to for eyes at Walgreens on Michigan, they actually apply the discount on my lense cost cause of my high prescription and guess what? I bought 2 classes for 400 dollars, that’s a 200 dollar difference and this is the actual precise prescription I needed to see the signs, which I was complaining about to them and smart optical said it was fine, an adjustment period. So I’m out of 310 dollars for their mistake and they even charged me a 15 dollar transaction fee for the refund. So please I implore you go anywhere else.