I had years of great experiences with them and then this past year I had new insurance. I asked when scheduling my appointment if they took my insurance and they said yes. I asked again when I checked in and they said yes. and then halfway through my appt, AFTER dilating my eyes, I was told that I am actually out of network. I was given two choices, one to bill through my medical, or I could end the appt then and come back when I had new insurance (which was going to happen 3 weeks later). I told them there is a 3rd option where they finish the appt and then write it off, as this is their mistake and not mine. He acknowledged that it was the schedulers mistake but that he was not going to write it off. Dr. Joey was condescending when I asked more questions as to why am I having to pay for the offices mistake. In the end, I told them I'd be back with my new insurance. I then received a patient discharge letter that I am no longer welcome at the practice.
I work in medical billing. I understand how all of this works. And I understand that this is absolutely not how you treat patients or run a medical practice.
On another note, they require you to have your eyes dilated every appt. Ive never been to an eye doctor in my whole life that requires that. The practice I went to for 25 years before this dilated once every other year and my eyes are fine, so I know it is not necessary. When I asked to not have them dilated, they said that is not an option... but I could pay $40 to have a digital scan instead.. Seems like a money grab and sketchy to me. Oh! but they offered $10 off if you write a positive google review??? Ok so definitely dont trust all of these 5 star reviews in that case... they are paid for testimony.
Save yourself a headache and the frustration and just go somewhere else, where you can trust what they are saying and not have to feel belittled or question their tactics at each step of the evaluation.
