Southwestern Eye Center

Dr Roper of Southwestern Eye in Tempe and the staff are always very professional. Take patient care 1st priority. I had cataract surgery a few years ago and have very pleased with the care I get! Thank you Theresa

If I could give zero stars I would. As per all the usual low ratings it was sub par service No managment assistance No one knows what they are doing Prolonging important surgeries They don't know how to file paperwork The front desk is just a bunch of girls giggling and super dismissive When I call I get "let me ask I will call you back." Ask where is the manager "not available let's send you to vm" and ring around the rosie. Obviously they don't care about fixing reoccurring issues as all the negative reviews state the same thing. Unhelpful staff, unknowledgeable, evasive manager that no one knows what they are doing or if they are available. Unempathetic and just overall untrustworthy unethical. As following suit I will be reporting to state level, bbb and whomever else will listen. AVOID THIS PLACE

I wouldn’t recommend this location if you’re looking for helpful or friendly service. I came in needing adjustments for two pairs of glasses, and the vibe was incredibly dismissive. There was no "hello" or "how can we help?"—just a cold question about whether or not the glasses were purchased there. It’s a shame because a little kindness goes a long way, but the staff here made me feel like an inconvenience rather than a customer.

Horrible. Do not recommend. Let's start with the exam - rushed and not thorough. Very low tech. Front desk staff unfriendly. The glasses person was decent. I order two pairs of glasses with lenses. Regular and shades. My eyeglasses came within 2 weeks. They were very strong but I decided to deal with it. Another week goes by, no sunglasses. I called, emailed and after 2 more weeks was told they were "lost". This is after I was told they were delivered to the wrong location. I was told that I would get a refund within a week because a "manager had to approve it". Fast forward to THREE weeks later, after 3 phone calls, several emails, and still no refund. I was told today that manager still hadn't approve the refund. SERIOUSLY. At least the woman I spoke to today was kind, but I can't get anyone else on the phone that can actually DO anything- bc that "manager" does not answer her phone. Looks like I am out $300. I am kicking myself for not choosing the better option - next time I will pay more out of pocket to avoid this clinic. **EDITED TO RESPOND - I just sent an email - the address I have sent emails to before to which they did not respond. I will not be calling and wasting more time. **ETA: 2/27/26 - 3 days later, and STILL no response from this business. Complaint filed with the BBB

They are always really helpful and patient in answering all of your questions, making sure billing is accurate and that you get the best care! The optical department is a total pleasure and generous with their care and attention as well. Everyone from the front desk, the doctor, the rest of the care team, optical and billing are all excellent.