Southwestern Eye Center

If I only needed to deal with the doctors, I would have given five stars. My experience is with them has9 been stellar. However, having to deal with the front office staff is horrible. Honestly, I've never seen more dismal customer service. The staff truly felt to me as if they are very unhappy. That spills over to the customer's attitudes. If I were a doctor there, I would be having a serious conversation with that front office staff and warn them that replacement is always a possibility.

I was evaluated by Dr Emily Brill for an Urgent situation with my Eyes which had hospitalized me for several previous days. Dr Brill was extremely Thorough, Knowledgeable, Patient and Kind. She took time to answer ALL my questions which were many due to my apprehension about my condition. I have found the kind of Dr I needed in Dr Brill and already have a follow up scheduled. Office staff and especially Technicians were very professional, competent and friendly.

I give this place 1 star because the staff is nice. The doctors however, completely different story. Had to have retinal and cataract surgery at this place. I was supposed to sit and talk with the surgeon about the procedure. NEVER HAPPENED. The day of the surgery they gave me a scan code with the cataract information on it. IT TELLS ME NOTHING ABOUT THE PRODUCT. Not too mention I was told to take a Tylenol for pain after the surgery. I have never wanted to harm myself until then. The follow-up was even worse. The surgeon was rude, physically rough with my eye. He snatched the stitch out of my eye then called me sensitive. My most recent visit was even worse. The surgery was unsuccessful and I personally feel that if the consultation was given, I NEVER would have had the procedure done.The doctors do not listen to what patients are going through. It's all about collecting insurance money. Never felt more disrespected in my life by people who are supposed to make you feel better. I honestly hate this place. Wouldn't advise an enemy to go here. Currently looking for a better facility for my eye care needs.

I love my doctor She was fantastic. I was very comfortable with her. She helped me tremendously. The staff was very friendly helped with whatever problem with situation you may have had with anything from checking in to giving you an appointment very nice and friendly. I attend to continue to keep going to you guys for my eye care thank you

The doctor and office was amazing but the lady at the front super rude like we were a bother to her she also was really rude when an older lady did not know how to use the check in machine she was short and rude yelling how to use it across the room when another receptionist got up to go around to help her she said thank you thank God her name is Yolanda. I feel like this place could use some more kindness and compassion especially for the older people as their clients