Specialty Eye

Wasn't until scheduling follow up for next appointment that it was revealed they required a $700 deposit due to insurance provider "not always" covering the 100% covered medically necessary lenses. All information they would have and know before the 2 hour long appointment. Love the team but won't come back.

Everyone is helpful and polite, frames are pricey though, but service is very good. === Update: The doctors and front desk staff are very friendly and knowledgeable, but the billing department is extremely disappointing. My appointment was in June 2025, and I paid the full amount at the time of service. Four months later, I was charged an additional $70. I emailed to ask about it and received no response. When I called, I was told I had a $60 balance due, and they had charged my saved debit card, plus a $10 late fee. Despite having my phone number and email, they made no attempt to contact me — they claimed to have sent a letter by mail (in 2025). When I asked billing to explain the charges, I was given contradictory information that didn’t make sense. I requested escalation twice, then followed up with multiple emails, but eventually they stopped responding altogether. I still believe the $60 charge — and especially the $10 fee — were incorrect. I’m leaving this review because I’ve lost all hope of getting a proper explanation or correction.

My experience was top notch!! The staff was super helpful and professional- from greeting to paperwork help to exams and glass recommendations. Doctor was fantastic- so helpful and spent time listening and explaining my recent eye changes. I was very pleased and impressed with the whole experience!!!

Beware of Specialty Eyecare Group (Kirkland, WA) I had an appointment scheduled for Monday, Sept 29, 2025 at 2:00 PM. Their reminder email stated a $200 penalty for cancellations/reschedules inside 24 hours. Today (Sunday) I called their office and left a voicemail cancellation before my 24-hour window even started, but their office is closed on Sundays so there was no way to reach a live person. Concerns with this practice: - There is no way to cancel an appointment online, by SMS, or by email. - Their website has no contact us page, no terms & conditions page, and no dedicated cancellation/inquiry email. - They threaten patients with a $200 fee despite not providing basic consumer protections. - Multiple negative reviews on Google, Yelp, and other sites mention questionable billing practices and rip-off policies. 📌 Under Seattle/Washington State Consumer Protection Act (RCW 19.86) law, a business cannot enforce hidden or unfair fees without clear, accessible policies and reasonable means to cancel. Since I documented my cancellation via voicemail before the 24-hour deadline, I am legally not obligated to pay any penalty. Given this experience and their poor transparency, I am not comfortable receiving care here and do not recommend this clinic to anyone. Patients deserve providers who value fairness, accessibility, and trust.

🚩One time they made totally different cheaper lenses than ordered. The other time, frames were bended very oddly and unsymmetrical.