St Matthews Vision Center

If I could give no stars, I would. Received a voicemail from Saint Matthews Vision Center (John Gardner) accusing me of repeatedly requesting contacts and saying they “don’t have time to play games.” Completely inaccurate — I’ve been out of Kentucky for 2 years, haven’t worn contacts since they prescribed them in December 2023, and 1-800 Contacts doesn’t even have a prescription on file for me (I checked BOTH accounts). Instead of blaming your system or third-party vendors, you chose to blame the patient. A simple, respectful message would’ve sufficed. Very disappointing tone and condescension from a healthcare office. Would not recommend.

The bridge on my glasses broke, they had my frames in stock and replaced them in less than 10 minutes. Life saver!

I've been seeing Dr. Griffitt at other locations for years. This was my first experience here and the staff were great. It was so easy to schedule and when I got there, it was just as quick and easy to pick out glasses and order contacts. I can't wait to pick up my new glasses. Great service!

Unbelievable. The office staff is incompetent. They took over 30 min to schedule an appointment over the phone and when my husband got there, despite him presenting our insurance card, three staff members were not able to find our insurance. They insisted our plan was inactive (just used it yesterday and it is definitely not) and told him he could either pay out of pocket or leave. Complete waste of time. Would not recommend unless you have a lot of time to kill.

Aging is hard enough to handle but when my eyes started playing games and reading glasses were not cutting it for normal living, I called John Gardiner of St Matthews Vision Center. He was our Class President of the University of Louisville Student Government and I knew him to be very trustworthy and extremely bright. He and his staff of courteous, kind, helpful, friendly, respectful and honest professionals guided me thru the process at my convenience. Within 10 days and only a couple visits of less than an hour, I strutted out the door with perfect vision and a cool pair of glasses. They did this in coordination with my insurance so there was no cost to me. They handled everything flawlessly. I was proud of John at U of L and am heartened to have had such a great experience at Saint Matthews Vision Center.