Stanton Optical

Only one competent person in the building. Only one competent person in the building when calling to see if my glasses were available . I was told that they weren’t gonna be available for up to two weeks when my son’s back to school start date was on that following Monday. Classes were promised on Friday glasses were misprinted. Subpar management and customer service If you need glasses done expedited, do not go to this place. It’s a nightmare.

Very disappointing experience and not at all as advertised. I do not recommend coming here. I would rather pay more elsewhere and receive better customer service. This was my first time ever getting an eye exam, so I naturally had a lot of questions. From the beginning, the staff came across as somewhat rude, but I tried not to let it bother me. While some of my questions were answered, others were met with responses such as, “Just read this and you’ll understand,” rather than taking the time to properly explain things. The overall customer service experience was poor. I chose this location because they were advertising a BOGO offer on frames along with a free eye exam when purchasing frames through the promotion. I booked my appointment, selected my frames, and completed the eye exam. After the exam, while waiting for my prescription, I was informed that the doctor was unable to get my vision corrected to 20/20 and that I would need to schedule another appointment with a more experienced doctor. The next available appointment was a month away. What made the situation even more frustrating was that I was then told I would still have to pay for the eye exam. I asked why I was being charged for an inconclusive exam when I now needed a second appointment because the doctor could not complete the evaluation successfully. The only explanation I received was, “Because the test was done.” When I tried to get a more detailed explanation, I was told that I could not schedule the appointment with the more experienced doctor unless I paid first. The conversation eventually ended with staff telling me that if I was not willing to pay, I could not book the appointment and should leave. At that point, I simply got up and walked out. What a complete waste of time. The advertising brought me in, but the experience left me feeling misled. If an exam needs to be repeated because the provider could not complete it successfully, customers should not be expected to pay for an incomplete service. Combined with the poor customer service and lack of clear communication, this was one of the most frustrating customer experiences I have had.

The two people working there today 5/17/2026 were rude and had a terrible attitude. Plus, they're just as rude as ever. First, there was a problem with my insurance card, which they'd had on file since Friday. Then, when I politely asked for the customer password, they said they didn't have it. What kind of service do you offer? These two awful people are driving customers away. I'm going to continue posting this complaint on social media.

Carla was very patient with me as this was my first time getting contacts. Putting the contacts in took forever however she remained patient and assisted me until I was able to do it.

The best experience we have today during our visit, Carla was the person that attended and she was awesome, very professional and helpful. I recommend 100%