Stanton Optical 346

I went as a walk in and within minutes having my eye test. From the moment I walked the staff was friendly and attentive. The young lady that gave me the eye test was beyond efficient, incredibly nice and really funny. When I was choosing my frames there was a great selection and they had multiple versions of the pair that I've grown accustomed to wearing. There was zero pressure when it came to ordering the actual glasses. I told them exactly what I wanted and they proceeded to take the information and ring me up. Plus I was entertained by Doug's "dad jokes" during the process. I was told it would be 10-14 days, because of the prescription and I had them in less than a week. My total for two pairs of progressive lenses and frames was $139. No tax on medical in Tennessee. I dare you to find high quality glasses anywhere for that price. I've seen a couple of bad reviews on this location and I think the people who made them are either miserable or just can't be pleased. In conclusion, I highly recommend this location. Thanks to everyone there.

I had an outstanding experience at Stanton Optical, thanks entirely to Kayla Sommerio. I have a pretty challenging prescription—especially for my Meta glasses—and Kayla absolutely crushed it. She took the time to walk through everything carefully, made sure the lenses were done right, and didn’t rush the process at all. What really stood out was how hard she worked to find discounts through my insurance even though it was out of network. Because of her effort and attention to detail, I ended up getting glasses not just for myself, but for my wife as well—and saved far more than I expected. Kayla is knowledgeable, patient, and genuinely cares about doing right by her customers. If you’re going to Stanton Optical, do yourself a favor and ask for her. Top-tier service from start to finish.

I would give no stars, if possible. Aside from the fact that you don’t see an actual optometrist for your exam- I didn’t even have the telehealth portion, this review is solely about my glasses. Everyone employee wise was very friendly, but only one seemed to have any idea what she was doing. I ordered 2 pairs of glasses and paid over $500 for them. At first one pair arrived broken, they had to send them back. When they came in, I could only see out of one pair. They kept telling me the prescription was the same, and to take it home and try it for a few days. I couldn’t even drive with them on, so I brought them back. The only (to my knowledge) licensed optician in the building, who was fantastic, told me that the axis was off and because of the strength of the prescription, it couldn’t be off by more than 3 points for me to be able to see. Also, my original pair had strings like the ones in the picture hanging from them where they weren’t polished on the bottom. She sent them back. The next time I go to pick them up, I still can’t see. The lady there (not the one from before) tells me that they’re off by 6 points but it shouldn’t matter. I tell her the optician said anything more than 3 and I wouldn’t be able to see. She consults chart, says I’m right but she cannot send them back a 3rd time. She also told me the girl broke the frames trying to fix the lenses and they had to use a pair from the store, I’m assuming the display. She refunds my money and still sends them back. Finally, I get yet another text they’re ready. I go to get them, but surprise- I still don’t see well out of them. At this point, I decide to say they’re fine and cut my losses, I just need a back up pair. When I get to the car, I decide to try them on again, and the stem snaps clean off, it looks like they tried to glue it on. Not to mention there’s adhesive on one side where there was a sticker. I sent my prescription to an online place and was able to see perfectly out of them for less than $200. Don’t waste your money. Since I was refunded, I thought this might help someone out, because what I can’t be refunded is my time.

TLDR-- it seems that multiple people are leaving this location more blind than they were before, be ready to call and verify your own vision benefits, and there is no actual doctor here. I really wanted to like this place because I am in need of a new optometrist. But things were not off to a good start when I arrived and was told I had to call my own insurance company and ask for them to send me my explanation of benefits so that I could then email them to the store. I was told they're "not allowed" to call the insurance company. This ate into the first 20 minutes of my appointment time (which in turn caused the person after to me be 30+ minutes late starting her appointment). I then came to realize that there is no doctor at this store. The three people in the building were the store manager, a guy being trained to do eye exams, and a girl from a different location who is there to train him. The results from my eye exam were sent to a doctor who is elsewhere (I have no idea where, but definitely not here) and had to wait 10-15 minutes for that doctor to message back with my new prescription. When I got my new prescription, I was told my eyes had IMPROVED by an entire point each and that I had suddenly developed an astigmatism in one eye. Since my prescription has been the same for 20 years and I can see very well out of my current contacts, I was very concerned that I would not be able to see out of this new prescription. So I was brought a trial pair of contacts to try on. Sure enough, I couldn't see a thing, and I insisted they change my prescription back to what it had been. While this was happening, TWO different families came back into the store asking for refunds because they couldn't see out of their new prescriptions! I was told by an employee that this had been happening all week-- people being given the incorrect prescriptions. The man I was working with was very kind, and offered to give me a manager discount to waive the cost of the contact exam since it was incorrect. But while he was doing this, the store manager walked up and told him not to discount it. "I mean, we did the eye exam for her," she said. (Well yeah, but you did it WRONG.) So I paid $99 for...nothing. I showed them my prescription from a year ago from a different doctor and they copied it down, because they were unable to correctly assess my vision themselves. There were no apologies--or even acknowledgement--from the store manager, and this whole fiasco took over two hours. I think I'll be sticking with my old eye doctor's office after all.

It was my first time visiting Stanton Optical on Clinton hwy. The employees were very nice and helpful. My exam was thorough and quick. And I was able to receive my glasses the same day. Very affordable.