Tom waited on me. He has zero customer service skills. The first thing he said to me when I said who I was and what I was there for is, we are short-staffed, I will see what I can do. Also, they don’t actually have a real eye exam. They use machines only so if you need a normal exam, don’t go here. Tom was just short of rude to me when I said I came for a free exam and glasses as stated on their website. I made an appointment ahead of time and drove just short of an hour to be exactly on time. He informed me their eye exam wasn’t what I needed. I then said he could get my Rx from September to use and he insisted I need to call the previous Dr and that they only accept emailed Rxs. Due to the lack of encryption, Lens Crafters said they could only fax it. He reached out and took my phone and tried to get them to change their policy. When they wouldn’t, he gave them the fax number. He walked away to help someone else and when he returned he asked me if I got the email??? I said no you were supposed to get a fax. He walked over to the printer and said it’s not here, they didn’t send it yet. I called Lens Crafters back and they confirmed they did indeed send it. While walking away from the printer he said to me well then you can set up my fax. When I went the printer to turn it around, he said it has no telephone line. I told him that it was not the fax then and it must go somewhere else. He kept huffing and puffing and acting as is this is all my fault. I told him he was gaslighting me. At that point we both agreed he was not going to be helping me any further. A few minutes later, a nice young woman (wish I had her name) came out to the desk. I was already on the phone with the Buford location asking them if they receive faxes and if they could receive my Rx and then forward it to the Dawsonville location. During the call, while on hold, the young lady was able to login to the shared fax drive. She found my Rx and assisted me with professionalism and courtesy. Maybe she should train him in that kind of behavior. When I found out he’s the boss - I knew I was only ordering my glasses here today out of pure necessity and will NEVER return.
