Stanton Optical

I just want to shout out Misty and her genuine love and excellent customer service. I recently purchased some glasses but a few days later noticed one of the lenses were wiggly. And while they weren’t going to fall out… I just felt that for $200 and less than a week of having the glasses, I wanted glasses in perfect shape. I told her and she was completely understanding with my reasoning, as well as polite. She provided me with an additional pair without the hassle. She’s proof that customer service is really that simple from people who care. I’ll be back when I need more glasses and for my next exam.

Excellent service. Very friendly and patient. Misty was very quick and efficient explained everything clearly for the exam. Shakir was an excellent help in choosing my frames and set me up very well.

Excellent customer service! Melanie Munoz was awesome, she handled my phone call so professionally before I came into the store.Then once I arrived she assisted me with repairing my glasses. And not to mention Ericaa that was with her was exceptional! Ericaa is amazing, excellent customer service as well! Great location

First of all, let me just say there are not enough stars to commend how amazing the employees are here. I was made to feel incredibly comfortable as it was my first ever eye appointment so I literally had no clue what I was doing or what to expect. The lady who did my testing was funny and so kind. She had me cracking up during the eye testing. The doctor was also very nice and made me feel super comfortable. When it was time to pick out some frames, I was helped by Shakir. He was the coolest cat! He told me “hey, this is your style, try these on!” And I was like “well dang, you’re not wrong. 😂” I ended up picking both of the pairs he chose for me! lol He was also just so nice and funny! I was then helped by Milton to fit the frames on my face after they were done and he was also just so nice/funny as well. Honestly the whole vibe in there is full of kind and funny people. Like y’all had me LAUGHING! 🤣 I would highly recommend this place for the atmosphere and employees alone! Also, the prices are just unbeatable honestly like I got an exam and 2 pairs of glasses for $79 TOTAL. I mean you can’t beat that!

It takes alot for me to leave a negative review, but I'm extremely disappointed with how this situation has been handled. I visited Stanton Optical for glasses and multifocal contact lenses. I was charged for a full contact lens order even though I was still in the trial phase and had not yet confirmed whether the contacts worked for me. The doctor provided trial lenses, but they did not work well for reading and I continued having difficulty with nighttime vision. I returned for a follow-up exam, returned the full order of contacts, and was given additional trial lenses to test and those didn't work either. Since the trial lenses never worked for me, I never approved or received the final contact lens order that I paid for. I've called the store multiple times and left messages for management requesting a callback to discuss a refund for the contact lenses that were never provided. Unfortunately, no one has returned my calls. At this point, my biggest frustration is not the contacts themselves, but the complete lack of communication and customer service. I paid for contact lenses that I never received, and despite multiple attempts to resolve the issue, the store failed to respond. I ultimately had to escalate the matter beyond the local store in order to seek a resolution.