Stanton Optical

Made an appointment at 11:00 for 2:30. Arrived at about 1200. Janie and Carlos got me right in. Amazing service start to finish, extremely helpful and awesome friendly attitudes. At 1:15 I was able to walk out with two pairs of glasses. This place is amazing. As a truck driver trying to find a place to get you back on the road ASAP without breaking the bank, this place exceeds all expectations. A well deserved 5 stars Janie and Carlos. I thank you for going above and beyond.

OMG, I came in today and I did not expected how I was treated.The most amazing experience I have ever had getting an eye exam . He explained everything detail by detail and just by looking at my eyes he told me alot and how I was affecting my eyes . Everything was self explanatory and Janie and Carlos were very helpful best experience I have had. I definitely recommend everyone to come . I fell in love with this place. Thank you guys for the amazing experience you guys gave me. I’m definitely coming back .

Janie has the best attitude and client care I have experienced in a long time! I have visited other locations and I definitely recommend coming to Stanton at Buckner as she went out of her way when I called and visited!! Thank you❣️

Carlos and Hannah is amazing. After having a bad customer service at the Eastgate location, they welcome us with a smile and friendly hospitality. Definitely coming back here. Thank you!

DO NOT DO BUSINESS WITH THIS STORE!!! Have been a customer of Stanton's for a long time. Never had a problem. Solid company. Went to the store on St. Francis Ave, to get contacts and glasses. Saw the promotion online for the 2 for 79. However, I didn't recieve that. Only got one for double the price with no add-ons. Even the rep told me, he had taken off anti-glare. That they were just basic pair of glasses. Which I didn't like but felt pressured because I had a budget and already went through the exam. I just didn't like them and I didn't like my experience so as soon as they came in I requested a refund. The first sales rep I was working with originally, let me know I couldn't refund them. I told her that there is a 30 day satisfaction guarantee. I'm not satisfied. She was aware of it because she stops, pauses, and proceeds to tell me a manager has to give me the refund and he will be back tomorrow. I told her that doesn't seem right but left as there was nothing more I could. The next day the manager wasn't in until 12 pm but he let's me know I can't get my refund. That the policy only gave me 24 hours and was on the door. Which none of that was made known and also, I did come in but because you weren't there I forfeit my rights. I told him that was terrible business and reminded him I still had the 30 day satisfaction guarantee policy. He said that only pertains to defective products but that wasn't true. It says if I don't like them as well. He told me he didn't care, that he was the branch manager, and that I wasn't getting my refund. The girl sales rep was smiling and laughing the whole time. Like this was high school or something and not an established business. VERY SHADY!!! I proceeded to call customer support because this wasn't right. Let them know about his 24 hour policy and that they wouldn't give me refund. He said that was something he was unware of and that there is a 30 day policy that they supposed to adhere to. The customer service rep said he would contact the store. Which led to a conversation with branch manager hanging up the phone on their own corporate rep after a heated dispute. Stating he was the branch manager and I'm not getting my refund. The customer service rep was incredibly professional and let me know he would be escalating the issue. That this was something that shouldn't have happened and apologized for the situation. I WILL BE TAKING THIS MATTER TO THE BBB. YOU CAN'T JUST MAKE UP YOUR OWN POLICY AND NOT UPHOLD ONE THAT IS ALREADY IN PLACE. LETTING EVERYONE I KNOW WHAT A SHADY STORE THIS IS!!!