I was very disappointed by the lack of transparency when scheduling my appointment. When I called, I was not informed that Stanton Optical did not accept my insurance to cover the eye exam, which I specifically asked the man on the phone about twice. That is information that should be communicated clearly before asking someone to take time out of their day, drive to the office, and show up for an appointment they ultimately cannot use their insurance for. To be fair, the staff I interacted with in the office were friendly, kind, and professional, and I have no doubt they provide good customer service once you are actually there. My issue is specifically with the scheduling process and the failure to disclose something as basic and important as insurance coverage beforehand. Whether intentional or not, the experience left me feeling as though the priority was simply getting me through the door rather than being transparent about what services would actually be covered. That approach feels misleading and, frankly, a little slimy. I strongly recommend that Stanton Optical train staff handling appointment calls to clearly address insurance coverage at the time of scheduling. Respect your clients’ time enough to give them the information they need before they make the trip. This was an unnecessary waste of my time and could have been avoided with one straightforward conversation. Do better.
