Today my husband and I went to Stanton Optical in Hanford. His glasses broke and we needed to get something quick. We worked with a wonderful staff member and she was incredible. Super helpful and did everything she could to get the glasses at a price we could manage. We were torn between two options and she said if we changed our mind we could come in and change the order. Within a few minutes, we made the choice to go with a cheaper option because money was tight and this expensive was unexpected. I walked into Stanton and was greeted with the store manager Martha. I explained the situation and she immediately responded with an abrasive disrespectful tone. Another employee stepped in to help and she was pulled aside to talk about something to which the manager started speaking Spanish so I wouldn’t understand what was being said. She told me she wouldn’t deal with me, only my husband and that I wouldn’t be able to change the order. So I went out and got my Husband. When I walked back in Martha the store manager was getting onto the wonderful staff member that I first met with for helping. She was incredibly rude to her staff and putting her down for helping. All the while My husband and I were standing right there. Martha then began to speak to my husband acting as if I wasn’t there. She handed paperwork and nearly shoved it into his hand and walked out of the lobby. I then stood with the staff member and my husband and I told her that she in no way did anything wrong and we weren’t changing the order due to anything she did. She smiled and said it was okay and proceeded to help us. I asked her if her manager was being rude to her, and she quietly said yes, but it’s okay, nothing for you to worry about. I wish I could say I’ve never experienced such disrespect from a store manager but, Martha acted the same way a year ago when I was there with my son. Rude to me, trying to upsell me, and not allowing me to access the sale that was posted on the door because I didn’t qualify. Even though I did. I called the corporate office to advise them of the customer service, or better yet lack there of, from Martha. And the disrespect that she showed my family and her own staff. Be advised if you choose to go there, to stay clear of Martha. She’s rude, and mean without cause, and she only cares about marking sales up and getting more money. Not actually helping the customers.
