Very unhappy with our family's experience overall. The eye exam did not feel professional at all and my husband and I were both left in the room for an extended period of time without a team member escorting us out like they're supposed to. I ended up leaving the room on my own. Then when it came time to get our frames we were told our insurance covered up to $300 each so we could pick any frames, according to the employee there. My husband, my son and myself picked our frames ( which do not have prices on them) and the lady there went over adding any extras to the lenses. My husband's total came out to $165 and we were told it's because he opted for the extra test and because he got progressive lenses. When we got home I noticed on the paperwork the frames were $365. At no point did she tell us those frames were not completely covered by our insurance. Online the same frames are $135 if you pay out of pocket, so they ripped off our insurance and still charged us extra. We received our frames 2 weeks later and my husband's were cracked where the screw goes in. The staff ended up putting his lenses into the store frames that everyone tries on. So we ended up paying for used frames. Definitely a terrible experience, and we won't be back.
