Stanton Optical

I went to pick up my glasses with Jacky and what wonderful service I received! She gave me extra information and I appreciated that. Her service and attention were excellent.

I had a wonderful experience with Joni, and the team at the Onalaska location! It was my first time getting glasses, and Joni made it a smooth, easy, and wonderful experience. Now, I can clearly see the excellent customer service offered by Stanton Optical, all due to the wonderful staffing they have there. Thank you all so much!

Will never go back I reported I hadn’t been able to see right with the glasses I received from here a few month ago, it’s just your eyes adjusting” is what I was told when I reported this issue. Turns out they had given me the wrong prescription. I’ll be reporting to the medical board next. If you need glasses Gunderson has a really nice eye clinic.

I like so many in these reviews, gave me insurance when making my appointment, I was told they accept my insurance. I was slao told, as is also on their website, that they could make progressive glasses in the store. Get to the exam, I'm told my insurance is out of network and they don't make progressive glasses in the store. I'd broken my glasses and was really struggling to see. I was told they had a special for $79, they would make one pair for distance and one pair for reading. I agreed as I needed to see. They charged my card, then told me they didn't have lenses strong enough to fill the prescription. I said credit my card and I'll go somewhere else. I was told there was no one in the store who could do a credit on the CC machine. I said you're all trained to take money but not give a credit when you promis a product and don't have it? Sounds like theft or deceptive practice to me. It's three days later and still no refund. DO NOT GO TO THIS PROVIDER

I went here before moving away for work, and wanted to use my insurance to get a backup supply of contacts. After having the same prescription for 8 years (-2.5) suddenly, my new prescription was suddenly -1.25? After arguing with a sales woman, who was adamant eyes can just dramatically improve with no noticable difference while wearing an old prescription, I took my trial contacts and left. Obviously within hours it was obvious they did not work. I called back the following day and was told (by a technician) to come in at any time for a recheck. When I walk in, the same sales woman from before starts to berate me that I need an appointment (only for rechecks of course), even though I was specifically told to walk in (which of course she denied ever happening, even though she didn't take the call). I get an updated prescription closer to accurate, but still not quite right. Of course I'm told there's a deal on glasses, and I figured how bad could it be? Now I have a pair of glasses that are nowhere near accurate, and actively give me double vision when I take them off. The only reason I'm giving two stars is because the technicians, though not the best at their jobs, were very pleasant, professional, and apologetic. I really wish I remembered the name of the older sales woman that I dealt with both days, but I'm well beyond going back to this place to get anything corrected again.