It has been 5 months since my original exam. I have lost track of how many times they have made me come back in. I still do not have a glasses or contacts prescription. The first exams were done virtually, and incorrectly. It wasn't until I had an exam with the owner that he realized the virtual doctors had the wrong prescription for me. No wonder none of the trial contacts worked. Now that I have an updated prescription, they have been incredibly slow to get me new trials and ordered the wrong brands. They have now stopped returning my calls or answering my emails. They will not provide me my new prescription, so I can't order new glasses or contacts. I have wasted my insurance benefits on their services and I now have to pay out of pocket to get another exam elsewhere. My husband also had a bad experience, where they had the wrong prescription for him as well.
Sterling Optical
About
Sterling Optical is an eye doctor and optical shop in Farmington, New York, located at 6081 Route 96 S Ste 8. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. The practice is in network with 10 vision plans, including EyeMed, Davis Vision, Superior Vision and Aetna Vision. 5 doctors are listed here, including Sukumar Pandit, OD, Elizabeth Stevens, OD and Andrew Neighbors, OD. It is open 6 days a week, including Saturdays. Walk-ins are accepted. Call (585) 924-2550 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
6081 Route 96 S Ste 8
Farmington, NY 14425-1062
Get Directions - Phone
- (585) 924-2550
- Languages spoken
- English, Spanish
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Monday | 10:00 AM – 6:00 PM |
| Tuesday | 10:00 AM – 6:00 PM |
| Wednesday | 10:00 AM – 6:00 PM |
| Thursday | 10:00 AM – 6:00 PM |
| Friday | 10:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 6:00 PM |
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 38
Last visit was Feb of 2024. Had a virtual exam. I spent almost a year with the wrong prescription glasses. Finally went to the Eye Care Center in Canandaigua. Got a exam by a doctor in person. Although they would not bad mouth Sterling Optical ? They stated these the current glasses are not correct ? After a proper eye exam I'm seeing much better. Thank you Eye Care Center.
Absolutely FANTASTIC! I’ve lived in five states and have had corrective lenses for over four decades. This is the best place and best care I’ve ever had. Thank you!!!
Sterling Optical in Farmington, NY is the only place we will do eye care business because of the amazing service we ALWAYS receive from Tammy P and other staff!
This is a scam. I went to my appointment and once I got there (it was noted no where prior) I was required to agree to a virtual exam. I was extremely confused on why I needed a virtual exam when I was in the office. The person explained that a tech sets everything up and then the doctor calls in on a zoom call. How does that make any sense?!? I am not driving to your office to have a doctor call in when I'm paying for an in person visit! Also, be very careful what you agree to on their forms. They require you fill out a complete medical history of things that don't relate to an eye exam, including questions about your mental health. One of the forms then requests permission for them to share your data with anyone they want from that point forward. Simply put, waiving all of your HIPPA rights.
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