Had a great experience with the doctor and the optical shop technician during my initial exam. Was called today to come pick up my glasses - they close at 4:30 so I asked if I could come before lunch. The tech didn't seem confident that he would know what he is doing by himself. When I arrived there were still 2 optical techs working and they were both very short with me and unpleasant compared to the kind older woman from before. Since I came in the middle of my work day, I needed to take my contacts out to check my new glasses. The optical tech refused to give me a disposable case or anything to take my contacts out. I paid nearly $800 for a pair of glasses and wanted to make sure the prescription was correct. They stated it is against policy to provide a disposable contact case and that I'd have to come back another day if the prescription was not correct. (But it would take a few weeks to fix). If this is indeed a policy, shame on the UofR for being so stingy after their patients have spent so much money at their business. I was also handed my $800 glasses in a plastic bag and had to specifically ask for a protective case. I did not receive quality care today, I am not impressed.
