Sun River Health

When you call there is never any appointment available even if you call first thing in the morning as soon as the office opens up which is one of the main reasons I am changing my providers. Why keep going somewhere that you can’t even make a follow up appointment From with any of the doctors even tho I had them look for the next 3 days. And just to get my physical I had to wait 3-4 months just to get an appointment it is ridiculous.

Before I say what I’m about to say, I’d like to express that there are a handful of super kind individuals who work at Sun River…God bless them and they know who they are. However, I’m writing this review as my last straw. The majority of me and my girlfriend’s experiences, over there, have been incredibly confusing! We began to visit Women’s Health for my girl’s pregnancy and all was going well…but suddenly, our primary doctor stopped showing up. I presumed that she was sick or something and I still don’t actually know what happened to her. I hope that she’s okay, she really is the best. Anyways, since she’s been absent for months, we’ve been thrown a variety of different nurses and midwives - and a lot of them are so lovely, especially the hardworking women who make appointments and all of the receptions. Still, there are those select few who are just pissed to be alive and just want to ruin your day! My girlfriend can’t speak English and it’s a living HELL for her, whenever we visit Sun River. I have to be there 24/7 to translate for her and then to the doctor; and vice-versa. I’m totally okay with that, but the ONE time that I needed to use the restroom, everything went wrong. On this day, every bathroom was locked because, seemingly, every employee went on their lunch breaks. I get it, people need to eat…but why lock the bathrooms? Nobody was around! I was searching for a bathroom in the building for so long that by the time I actually found one and got out, my girlfriend already had the WORST experience - an experience that actually led me to write this review and switch clinics. One of the new nurses who was appointed to us was being extremely rude and unhelpful, with my girlfriend. When I came back, I noticed that my girlfriend was visibly upset and shocked. She’s very timid, so I realized that something wrong had happened when she remained silent with a face of embarrassment. When I came back to the Women’s Health Department, my girlfriend says, “There’s my boyfriend!…he can help m-“ but by the time she could finish her statement, another VERY grumpy and displeasurable woman interrupted her and literally said, “No.” She decided to completely shut me out of their conversation, as if I didn’t deserve to know why my girlfriend was confused and afraid! She then proceeded to talk, exclusively, with my girlfriend while I was beside her, as if I couldn’t understand Spanish - she didn’t look at my eyes ONCE! What kind of place is this?!? Still not knowing what was going on, I’m trying to figure out why my girlfriend was so intimidated. As I turned out, she developed gestational diabetes during this pregnancy, but what they DIDN’T tell me was that the NEW woman had been reprimanding my girl for “supposedly” not taking the 3-hour glucose test, which was entirely false!! I am beside my girlfriend every step of the way - she’s the mother of my baby! I was THERE when she took the test, but regardless, she was punished for all the wrong reasons and she couldn’t even get a word out! While my girlfriend was in the room alone with that new nurse, she was being treated so poorly. The nurse gave her BACK to my girl, only turning around to respond to her questions after the interpreter, (over the phone), finished translating the nurse’s statements - but even the interpreter had a rough time with this woman! I’m telling you…the ONE time that I go to the bathroom, this happens. I never use public restrooms, either. When my girlfriend finally decided to tell me what was going on, everybody was already taking their lunch breaks! I couldn’t even confront anybody, about the situation. It was like that nurse, purposely, avoided me because when I initially saw her, I didn’t even realize that she was the one being rude to my girl! She looked at me and said, “Oh, that’s your boyfriend? Hi!” and smiled at me, like everything was fine. She evaded me so quickly, as if she knew that I would ask her what happened inside of that room. I know that’s a long read, but PLEASE stay away from this place. Management seems to be crooked as HELL!

Customer service was great, I was greeted with a smile and treated with respect and the wait was short. I was in and out under an hour and the hygienist and Dr. Epi put me at ease throughout my treatment. I can truly say I have always been a happy customer when leaving Peekskill Sun River Dental.

You can never get an appointment here. It’s like the hunger games trying to get one. I waited months just to get a TELEHEALTH appointment, only to be met with extreme unprofessionalism and rudeness from Dr. Kenneth Sax, who I originally thought was a great doctor as I’ve seen him several times. I waited on the Zoom call for several minutes but, unlike most of the patients here, I HAVE A JOB. So I didn’t have time to sit and wait in a waiting room for a Zoom call and periodically logged in and out to check when he’d finally show up to the call. When he finally did, i was told to “hurry it up then” and asked if what I’m even here for was an emergency. So now I’m at fault because you had to wait on me to hop back on? Make it make sense. Most of the doctors here are clearly tired and overworked and underpaid. Not my issue—take it up with our government that funds you. I know it’s been quite a long time since med school for him, but last time i checked, doctors are supposed to be somewhat kind? I guess not. Or maybe I’m not the type of patient this health center cares for anymore. When I expressed it was an emergency, he couldn’t care less and basically said it’s up to me to carry on with the call. I don’t care to waste my time on miserable people who hate their jobs. There’s been times I’ve waited in person for HOURS and never said a word or blamed anyone or my appointments been cancelled/rescheduled as soon as I show up. If only that patience can be met by their staff. I’ll never schedule an appointment at this dirty health center again.

Dr Sax is one of a kind. He is so knowledgeable & down to earth. He’s been my doctor for over 15 years & I am very happy with him.