Sunset Park Family Health Center At Nyu Langone

I had a cardiologist appointment and did some exams with them. I can't speak to the other reviews, but for my visit they worked with urgency, swiftness, and care, and even recommended ways for me to save on the cost of what I needed for my blood work. I felt looked out for by the doctors here and would come back every time. I walked straight into my appointment when I arrived to check-in. Between exams/tests they conducted, the wait was no longer than 5-10 minutes.

I am writing to express my concern regarding the lack of follow-up after my recent MRI. My ENT (Otolaryngology/Laryngology) specialist requested that I obtain an MRI urgently. I completed the MRI on February 18 and received a notification once the results were finalized stating: “Results are released as soon as they become available. Please give your care team up to 3 business days to review your results.” Despite this message, I did not receive any communication within three business days — or even after one full week. I had to personally reach out to the office to ask whether the doctor had reviewed my MRI and to understand my next steps. After contacting them, I was told to schedule an appointment to discuss the results. Video visits were unavailable, and the next available in-person appointment was March 20 — 31 days after my MRI was completed. Given the urgency initially communicated to me, this delay does not reflect timely follow-up care. Waiting over a month to review MRI results causes unnecessary stress and anxiety for patients. I do not usually write negative reviews, but clearer communication and more timely follow-up are essential, especially when urgent imaging is involved. I hope this can be improved so other patients do not experience similar delays.

Should have looked at other reviews before I came. Was here for a physical and doctor was fine. Waited over 1.5 hours for normal labs after and was told conflicting things about how long it might take and where I was in line. Eventually decided to leave because I was told I could go to another NYU location. At that NYU location now and they told me they transferred my labs to sunrise and can’t transfer them back but they will try and text to see if they can get them back. At 35 minutes of waiting here.

Wonderful experience at NYU Langone in Greenpoint!! A special thank you to Emilia at the front desk, she was incredibly kind, patient, and helpful from the moment I arrived and even helped me deal with the endless back-and-forth from my insurance company. Her support made a stressful situation so much easier. Thank you, Emilia, for going above and beyond!

I'm surprised by the low ratings. Sure the office has a chaotic vibe, but once you're in a room with someone it's great. Dr Dmochowska and Dr Ksendzovskaya are both excellent. They both listen to you and take your concerns seriously. I also like every nurse who's ever done my intake info, the Dr I saw when Ksendzovskaya wasn't available, and the woman who did my blood test. I don't really care what the wait experience is like if care I receive is exceptional, which it had always been here.