SVS Vision

I had a great experience at SVS Vision. From the moment I walked in, the staff was welcoming, patient, and genuinely helpful. They took the time to go over my vision needs and explained my options clearly without any pressure. The eye exam felt thorough and professional, and I didn’t feel rushed at all. Picking out frames was also easy thanks to the wide selection and honest feedback from the team on what suited me best. My glasses were ready quickly, and the fit and clarity are perfect. Overall, the whole process was smooth, efficient, and comfortable. I’d definitely recommend them to anyone looking for eye care and quality eyewear.

I am so thankful and happy to have went to this SVS for my safety glasses today. Jade greeted us right away, then she went above and beyond helping my husband and I with our safety glasses. Jade showed us the saftey glasses options. When I couldn't decide I asked Jade for her opinion, she was happy to help us right away. She did not disappoint! Jade also tightened up the pair I have originally, solved my sideshield issue, and tightened up my son's frames without hesitation. At the end I realized I had a change of heart. I asked Jade if we could please change my order to a different pair after I had already picked out the new saftey glasses. Jade very understandingly changed it for me without judgement or question. I greatly appreciated everything Jade did for us. Especially considering it was the time of day for Saturday's hustle and bustle, yet we were not rushed. We could tell she genuinely wanted to help us and cared. She made us feel at home. I've got to give credit where its due! Jade is one lean mean problem solving machine with top tier customer service. Thank you Jade and SVS!

This store has been the worst experience I have ever had with an eye doctor. Went in to get my son’s glasses replaced almost 4 weeks ago. They told me they had to order a different frame, waited 2.5 weeks and didn’t hear anything. I called the store and they decided not to place the order for his glasses over a $10 balance from OCTOBER that no one told me about. I wasn’t told in October when the eye exam was done, I wasn’t told when I picked the glasses up after the exam, I wasn’t told when I got repairs on the glasses and I wasn’t told when I went in to get the glasses replaced. They then ordered the glasses again and told me it would be a rush order and should only take a couple of days to get them. Called again today, another week later and still nothing. My son has been without his glasses because people don’t want to do their jobs over a $10 balance that no one cared to notify me about at any point in time.

The amount of times I have shown up or been told my appointment is rescheduled AFTER confirmation from my email and reception. TERRIBLE!!! I understand its not on the customer service for the online system, but when I have had my appointment rescheduled over a dozen times and I have been waiting for a new prescription for almost a year and only told "your appointment is not for today" "its been rescheduled we called to confirmed it" but never spoke to me and yet some how still rescheduled.

Everyone was very friendly highly recommend going here always take care of you only thing I hate is they stopped giving you cleaning stuff with ur glasses but nothing they have control over.