SVS Vision

Doctor white was amazing, and most of the staff was as well, however there was this one lady who was nothing but impatient and rude. My first time having contacts and they teach you nothing other than how to get them in and out for their own liability, had to do research on how to properly clean and care for them, also had a torn contact from improper use because they never taught me anything about picking them up from dry surfaces (never even told me they could tear). Asked about a replacement or being able to buy a new one and the lady said they will not replace the contact and that she would talk to the doctor and give me a call back the following day, it’s been three days now and still no call back, poor communication in all forms. The guy that helped pick out my glasses was very nice however. I hope this company can shape up and learn how to communicate with patients properly.

This place was recommended to me by a coworker a couple of years ago. After my first visit I recommended it to several coworkers, who came and enjoyed their experience as well. The information gathering the second time went much quicker because basically you just verify what you had filled our from your prior visit and make updates if need be. My first visit, everyone was kind and fun. I was so relieved that the air puff in the eye test had been given better technological equipment and this location was up to date with it. This visit, I experienced the machine that photographs the inside of your eye. It was easy. The experience was fine and my insurance covered the entire cost of that test. It was very interesting seeing those images. The Optometrist was super nice on both visits. They have a vast selection of frames. This visit I had photos of selections I had seen online of frames I liked, surprisingly they carried most of them. The hardest part was narrowing it down to one selection. Ha! Funny that I got the same person both times when it came to getting my frames and lenses ordered. She was very friendly both times. This facility is an excellent choice. Professional, fabulous experience, vast selection on frames. I highly recommend it!

Eye Dr was Super nice, friendly and Informative! I would definitely recommend SVS vision if you need an eye exam or glasses (they have a great big selection of different glases to choose from)

The eye Dr herself was very nice and did a great job. How ever after sitting down with Nick the salesman everything went South. He was in a big hurry to get us out the door. Never gave us our contact prescription and gave us misinformed information on the prices on the contacts. Was suppose to help fit my glasses and never did.

Caution! The staff at SVS Gaylord are kind and competent. It's a chain and feels like it, but if all you want is a quick in and out and a pr of glasses it works. However, their spam calls ruined this place for me. They will NEVER stop calling you for "exam reminders". SVS bot "Amy" called me 3x in one day! I blocked them. I can't use an eye doctor who's number I have blocked. But they left me no choice and lost my business.