Swope Health Services

GREAT PLACE!!!! Mini-mall of HealthCare! Dental, Vision, Behavioral Health (Adult & Children), Lab, Outreach has laundry and showers, Pharmacy, Well Woman Center.

Everything was going really well. I am from Iowa so I needed to find a new med provider. The receptionist was great! All three of them! And my med provider is kind. The reason I am giving 2 stars is because the nurse was very rude to me. I ended up walking out of there crying. I had to go get my labs done afterwards and I was just sitting in the chair with a needle in my arm crying. I have never been talked to so rudely like I was incompetent or something. I don’t know. I will obviously be going back but hopefully my contact with my providers nurse is to a minimum.

I had an apt with A Kayla Schafer this was by far the worst experience I’ve had with Swope. I’ve been coming here on and off since I was 18 and I’m 34. She not only treated me like I was just a number but didn’t adhere to my medical needs. She was dismissive she judged me and walked out without asking if I had any questions or concerns. She wasn’t friendly she almost blamed me for what I was being seen for. The triage nurse was so helpful and understanding. She wasn’t friendly in disbelief when I told her what had transpired during my appointment. I ended up filing a complaint in writing and through the complaint line. I would not recommend Kayla of you are visiting the Women’s clink at this location. Just because majority of their clients are working class and under doesnt mean we don’t deserve top tier customer service when dealing with our bodies and health. I am currently waiting for them to review my complaint and see how they handle it from here. Worst experience ever.

I love the renovations they are doing here at the Central location! Things are more modernized and the seating is Way more comfortable than what it used to be in the lobby area. The vision dept has expanded and moved but I'm wondering where is the wall full of glass frames? A drive thru pharmacy is open until 4:30pm and fairly quicker than CVS.

I felt extremely heard by my care team today! Very easy to get labs done immediately after my visit. I'd recommend my provider Dr. Decker, best provider I've probably ever seen.