This review is specifically regarding the Outpatient Physical Therapy Department at Baylor Scott & White Texas Spine & Joint Hospital on Roseland Blvd. My comments are not directed at the hospital or its other departments. I would strongly encourage anyone considering this facility for postoperative physical therapy to be cautious, particularly if you have had a complex shoulder surgery or have a surgeon-specific rehabilitation protocol. I came here following shoulder surgery performed by a specialist at Baylor Scott & White’s Complex Shoulder Institute. My surgeon provided a specific postoperative rehabilitation protocol. At my follow-up, after reviewing the therapy and exercises I had been prescribed, my surgeon told me that my therapy was not following his prescribed postoperative protocol and that some of the exercises I had been given were potentially harmful to the surgical procedures he performed. What concerns me most is that I had repeatedly raised concerns during therapy when certain exercises caused significant difficulty or pain and I could not perform them correctly. I expected those problems to result in a careful reassessment of whether the exercises were appropriate for my particular surgery and stage of recovery. I have since discontinued treatment at this facility and transferred my physical therapy elsewhere under my surgeon’s protocol. I want to be fair: the administrative staff I dealt with were professional and helpful, and my criticism is not directed toward them. My concern is specifically with the clinical management of my postoperative rehabilitation. If you are recovering from surgery here, especially a complicated procedure, I recommend making sure your therapist has your surgeon’s actual protocol, understands the procedures you had performed, and is following that protocol closely rather than assuming a standard rehabilitation program is appropriate.
