Texas State Optical Melissa (TSO Melissa)

They will perform retinal imaging and charge you for it without clearly informing you beforehand. They just do it and then add it to your bill 🙄. They also tack on a bunch of extra fees for various things to your final total. When you pick up your glasses, they don’t clean them for you, and when you ask them to adjust your glasses so they fit your face better, they do it by hand instead of using the proper tools like other vision places I’ve been to. The frames I picked out are good, but they didn’t have a very large selection. The doctor himself was nice and was able to get me into the correct prescription. Overall, this place isn’t that great, and I honestly won’t be coming back in the future.

Everyone there at front desk are very friendly/transparent and explained everything about insurance coverage for my contact lens. Dr Allen is magnificent. He thoroughly checks everything and answers all the questions with lot of patience. TSO melissa experience was great and will return to them whenever its needed.

I came into this store Friday, February 13 just before 11 AM. I was looking to get a pair of safety glasses with my new prescription in them. There were no customers in the lobby and two females behind the front desk. I did not get greeted when I came in and I walked around looking at glasses for five minutes. At no time during my visit was I acknowledged asked if anything could be helped nothing so I decided to leave. I know it is not a big deal to companies like this to lose a customer, but for me, it is a big deal where I spend my money. Being acknowledged and offered some assistance is customer service at its basic and also customer satisfaction. .

Dr Allen was great. Informative and helpful. And he's an Aggie so big plus 👍🏾 I was in & out for my eye exam (contacts and glasses) The office assistant (didn't catch her name, pink hair) was very friendly and was able to order the contacts I needed quickly without hiccups. Will be back.

The staff was very knowledgeable and helpful. Dr. Allen was very thorough and made sure I understood every test and the results.