I would not recommend this eye center based on my experience. Before my appointment, I was told they were in network with my insurance, after asking twice. I proceeded with the appointment and made another to have surgery in August. I had already made accommodations for the day of the scheduled surgery. Later, I was shocked to receive a bill for over $1,000 because they claimed my insurance wasn't accepted after all. Mind you, at the appointment, I paid a copay of 50 dollars. I relied on the information their office provided when scheduling, and if I had been told the truth, I would have gone somewhere else. I contacted their billing department to explain the situation, but they refused to take responsibility or compromise with me on the bill, despite their mistake of not properly verifying my insurance. They made it seem like it was my fault, even though I took the appropriate steps to make sure they were in network. They had poor communication, misleading insurance verification, and terrible customer service. Very frustrating that I now have to restart the entire process with another doctor.
The Eye and Laser Center
About
The Eye and Laser Center is an eye doctor and optical shop in Lancaster, South Carolina, located at 1240 Colonial Commons Ct. Eye exams and an optical dispensary are both on site, so you can have your eyes checked and pick out frames in one visit. Listed services include glasses & frames, contact lenses and contact lens fitting. The practice is in network with 10 vision plans, including VSP, EyeMed, Spectera and Aetna Vision. 7 doctors are listed here, including Robert Edwards, MD, James Hartwell Hildebrand, OD and Oscar Kuruvilla, MD. The optical carries 36 frame brands. It is open 5 days a week. Walk-ins are accepted. Call (803)285-4333 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
1240 Colonial Commons Ct
Lancaster, SC 29720
Get Directions - Phone
- (803)285-4333
- Languages spoken
- English, Spanish
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
| Monday | 8:00 AM – 5:00 PM |
| Tuesday | 8:00 AM – 5:00 PM |
| Wednesday | 8:00 AM – 5:00 PM |
| Thursday | 8:00 AM – 5:00 PM |
| Friday | 8:00 AM – 5:00 PM |
Currently closed. Times shown in America/New_York. Holiday hours may differ.
Doctors at this practice
Reviews on Google 432
I have been a patient there for several years. Staff are always pleasant and careful to explain details of exams and procedures. Recommend the Eye and Laser Center.
I have seen Dr Malcom Edwards for years. He has kept a close watch on the progress of Glaucoma in my eyes. I had cataract surgery last year and was amazed at the clarity in my eye.. Wonderful experience. Highly recommend this practice, the Dr's, technicians and front desk staff have all been wonderful thru out the years.
This clinic is full of liars; they charge you for things they didn't even do, and the customer service person is a terrible person. She hung up on me, saying that if I didn't pay, I would face the consequences. What a terrible experience and how powerless this clinic makes you feel.
My husband and I have spent the past three months correcting his eyes. We initially found out that he had cataracts in both eyes but also had a basil cell carcinoma on his lower eyelid. Dr Owen’s had to perform mohs surgery to remove the BCC. After healing we went in for cataract surgery. Dr Owen’s and his team are exceptional at what they do. They are all professional yet personable. We appreciate all that they have done to help my husband see the world as he should.
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