The Eye Center - Conyers

This was my first time there. They called to confirm my appointment (a message saying, it would be $44). I thought surely not; because I have insurance, and my co-pay is $5 for an eye exam. When I came for my appointment she stated "It's $39 for our Retinal Imaging." I replied, just dilate my eyes. I don't want the imaging. She stated "We won't see you unless you do the imaging". I was going to cancel my appointment and she said it would be $25 if I cancel. I did the eye exam(Retinal Imaging), I had to put it on my credit card because I came prepared to pay only $5. They should give you an option; dilate your eyes, or retinal imaging. I don't plan on going back to "The Eye Center".

Dr. Grosswald is so personable and professional. I am grateful that he took the time in what to me was an emergency situation, and he resolved my issue quickly. Thank you so much. His staff is very helpful also. They come highly recommended!

My mom recommended the eye center to me and I decided to go. I had an appointment at 1 pm. I came 15 min early and as I entered no hello or greeting. Ok I’m accommodating, I waited 10 min before sitting down. A couple walked in after me and was greeted and I had to tell them I was next. I was seen and told to look at glasses or wait in the waiting room. There was no warm welcoming feeling from the ladies at the reception and with the initial eye exam. The ONLY reason I would ever turn would be for Dr. Grosswald. You can tell he loves what he does. He’s very personable, great bedside and customer service. I felt welcome and at ease. He explains your diagnosis to you with visual examples as well. He made sure I verbalized understanding. If it weren’t from him, I wouldn’t be back. I wasn’t prepared this week to pay $600 for reading glasses and you can tell the sales woman lost interest in me when she had to do a repeat PD for me after seeing the initial sticker shock of glasses with insurance. I left without buying glasses, asked for my prescription (came without PD, I get it) but had the ancillary staff been as kind and personable as Dr. Grosswald I would’ve overdrawn my account to support. I pray Dr. Grosswald never changes his passion for optometry and customer service. His personality and expertise will keep me coming!

I thoroughly enjoyed my appointment at the eye center. Was educated by a great team. I been having issues with my sight for years. The exam was affordable, high quality, the techs were pleasant and the Doctor explained everything as he went along. He busted some myths for me and made me laugh. Didn't make me feel bad for not knowing . Now I got four eyes instead of two. Driving at night is fun again. Thank you for your great services.

I literally have been coming here for about 6 ish years. Love the doctors here, very personable to say the least. But today I really wanted some cool frames walked in about 9:40 ish walked around tried on glasses decal pair not one person spoke to me the entire time I was in the space. Several associates sitting on computers walking past me. The message was clear I am not a client they care to continue to retain I was prepared to buy glasses that day. Glad I saved my money I’ll keep looking around for sure. The service and quality frames they are now getting are horrible compared to previous years. Most of the frames and duplicates of the same style in a different color. Go for the doctors not for the frames and service. Hate to see another amazing small business flip like that. I know the recently went through some changes of new management and it shows and not in a good way. 😢😢