The Eye Clinic

Unprofessional staff and dismissive patient care I visited this clinic on July 30, 2026. I had called ahead specifically to request an appointment with Dr. Primoux; however, when I arrived, I was seen by a different doctor instead. I arrived 10 minutes early. The two staff members near the front entrance were patient and kind, which I appreciated. Unfortunately, the rest of the visit was a different story. Because I manage complex health issues, including a condition that causes me to pass out, I cannot be left unattended. After checking in, I waited 30 minutes before being called. When the person with me had to use the restroom, I waited for them. When a staff member called my name, I was present, yet the staff member in the lens department made a rude, disparaging comment about me instead of simply asking me to step forward. After being moved to a second waiting room, I was eventually seen by a nurse who seemed completely uninterested in my well-being. When the doctor finally performed the exam, she pushed the eye instrument so close to my face/forehead that it caused me physical pain. Following the exam, my eyes were dilated and extremely sensitive to light. When I asked the checkout staff for a pair of disposable sunglasses, the staff member made me wait while she sighed and acted as if helping me was a burden. I had to ask again before someone else finally intervened to get them for me. When I thanked the staff member, she did not even acknowledge me, forcing me to speak up to be heard. I am already managing a lot regarding my health, and I expected at least a baseline level of courtesy and care. Given the lack of professionalism throughout the staff and the painful experience with the provider, I will not be returning to this clinic.

It was ok up until my appointment has been rescheduled 3 times now. I might have to find another place to go. I need a new prescription and my appointment has been pushed back for months. And once when I tried to get a certain pair of glasses the lady said my insurance didn’t cover it but we were gonna pay for it. The lady just kept saying that I couldn’t get the glasses… I haven’t had the best experience here.

If you enjoy sitting in a waiting room, this is the place for you. I arrived 15 minutes early and there were 6 people in the waiting room in front of me. Every time I’ve been there it’s 30-45 minute wait. I have 4 rods screwed into my spine and I can still get there early, they cannot even do you the courtesy of being on time. I left and will not be going back. My appointment was at 11:05, patients are scheduled every 5 minutes? How does that work? Exceedingly unprofessional business, don’t waste your time like I did.

PROS: The doctors at this office are Professional, knowledgeable, kind, and caring. The ladies at the front desk are friendly and understanding. CONS: The girl that helps you pick out your glasses and places the order for them is not helpful. She placed my trifocals to high. I went back to see the doctor because I had pain in my eye after my cataract surgery. The doctor noticed the trifocals where to high. Schedule me for an appointment with another doctor. To make sure I was fitted good with my vision, since I would have to have the trifocals redone. Second doctor also said trifocals are to high. Girl that does glasses said it was labs fault. And not happy that she had to redo them. Tried to work with her to get the measurements they needed to be. She kept telling me I was in her space and I couldn’t get them redone again if they wasn’t right this time. I was crying by the time I got to front desk. The lady at the front desk was very understanding. When second pair of glasses came in. No one could be seen in the office. Girl that takes Temperature at door hands me my glasses. It’s like a ghost town in office. And now my trifocals are to low. After weeks of trying to adjust and office closed because of Hurricane. I go back. When I tell the girl that fits the glasses, I can’t see out of them. She stares at me and says I told you they wouldn’t be right. She leaves me sitting at desk grabs her phone and calls her supervisor Maura. She came back and said Maura said they would have to be fixed at a 18 or they could give me the amount I paid for glasses. I told her I couldn’t see out of them at a 15. They were in my distance vision. How would I be able to see out of them at an 18? She doesn’t answer just looks at me. If 2 doctors say they are to high at a 15. Why would you put them at a 18? Why would you go against doctors order? Maura is a supervisor. She never ask to hear my side of the story. Nothing was said to her in front of me. The matter was not handle professionally. I have no insurance now. I will have to pay out of pocket for new glasses, that should have been fixed right the first time. I have dealt with the ladies that work in Lake Charles office many times. They are friendly and work with you if you have a problem. I hate to leave a negative review. Because the doctors and other staff, do an outstanding job. They go out of there way to help you.

I've always been so HAPPY with this clinic from the beginning to the end of my visit. NOT SO MUCH this time. Reception GREAT. Handicap parking and Entry and the Bathrooms are set up to accommodate too. Doctor was ok. Then EVERYTHING WENT SOUTH!!!! THE CHOOSING OF GLASSES was being handled by a snooty and not at all accommodating young blond who was so NOT HAPPY TO BE THERE at all and it was obvious! The young lady was rude and just griped and griped and although I told her I'd gotten a pair of glasses over 2 almost 3 yes ago and wanted the same ones she sternly said my byfocles would not work on them....hello....so I'm a liar!?...must be According to her cause I'd just shown and explained that I wanted the same glasses. WHATEVER was her final statement as she, I later discover, picked me out glasses that were JUST AWFUL!!!! I WAITED, NOT BY CHOICE, 3 YRS TO BE scared by the 'mean lady who picked out my glasses of horror! I lost them fishing at Vernon Lake....