The Eye Doc at St. Rose

I had an appointment today at The Eye Doc on St Rose, it was my first time there and I would definitely recommend to any person to come here. Andrea and Gaby were amazing at the front with helping me find frames that fit my face and that worked with my insurance. Dr Shiraishi was very kind and bubbly and professional and made me feel very heard and seen with my eye concerns. 10/10 service! Thank you ladies :)

I have never been here and needed to get my eyes checked. When I walked in Andrea greeted me with a smile and assist me in paperwork. After picking a frame Along came Gaby so nice and bubbly. After Gaby did her testing and photos of my eyes I waited for Dr. Shiraishi. Once the Doctor came she was so nice and covering about the health of my eyes. This has truly changed how i feel about eyes doctors. The entire staff was so friendly and made you feel so comfortable highly recommed more than 5 star if I could. Thanks again Andrea, Gaby (bday twin) and Dr. Shiraishi you guys are awesome it was such a pleasure.

I brought my daughter in last week for glasses and contacts and Dr. Shiraishi was so great! My husband and I decided to come today due to the first experience with her and once again it was perfect. From the front desk to purchasing the glasses with Kayley, Alexis and Jarely, which let me say that these girls are super friendly and knowledgeable! I feel like I’ve known them forever. They have a great selection of designer frames as well which I have never found anywhere else. I highly recommend them for your next exam and purchase.

Lady on the phone was rude and frustrated. She spelled my name and my primaries name wrong 4 times and still couldn’t get it right then said that their birthday must be a different date because she doesn’t see them in the system. No it’s not. She refused to check insurance with my primaries name and birthday and was snarky and backhanded over the phone. My mother and brother have gone here and said they had wonderful experiences but I guess there have been some changes with this office since last year. If you want to schedule an appointment you might as schedule online to see someone or go to a different optometrist. I have been an optometrist tech and I would never treat a patient like this! entirely unprofessional! Update- The office has personally reached out and apologized. Apparently they have a call center that sets up the appointments for them. The office was very understanding and checked my insurance and made sure I was all set up for my appointment! If you want to schedule I would suggest doing it online or going in person to the location itself!

Dr. Aimee Noll is great at what she does. Very relatable to teens and parents. Juan helped us with the paperwork, specifications for what she would have in her lense, and checking out. He also was very helpful when choosing which frames would be the best for her. I have been bringing the entire family to The Eye Doc at St. Rose. It’s always a great experience.