The Eyecare Center

In my personal opinion, this is not a place I would recommend if you’re looking for friendly customer service or staff who make you feel like they genuinely care about your eye health. I accompanied my sister to her appointment, and from the moment we arrived, the experience was disappointing. The young woman who performed the pre-eye exam had a noticeable attitude. She came across as uninterested, unfriendly, and made us feel more like an inconvenience than patients. There was no warm greeting, no effort to make my sister feel comfortable, and her overall demeanor was unprofessional. Unfortunately, the gentleman who was supposed to measure my sister for her glasses wasn’t much better. He also seemed bothered to be helping us, offered very little communication, and lacked even the basic courtesy of a smile or friendly interaction. Customer service goes a long way, especially in a healthcare setting where patients should feel welcomed, respected, and cared for. I understand that everyone can have an off day, but when multiple staff members provide the same type of negative experience during one visit, it reflects poorly on the office as a whole. This is solely based on my personal experience, but I left feeling disappointed and would not choose this office again or recommend it to friends or family.

Tried this place without any recommendations. Needed a closer doctor and I can say I was not disappointed. The doctor is really friendly & very informative. He actually takes good time with the exam and makes sure you don't leave with any unanswered questions. The glasses are a bit on the pricey side for me but the contacts were actually cheaper than most places.

I’ve had mixed experiences with this clinic. On the positive side, I’ve never had issues getting appointments, and the doctors themselves have always treated me well. My last exam was with Dr. Richard Katz, and he was incredibly kind, thorough, and clearly very experienced. You can tell he knows his field inside and out, and I genuinely appreciated the care he provided. That said, the reason for my lower rating is the ongoing issue with contact lens orders. I ordered contacts in January, and as of March, I still haven’t received them. I was told that patients have been experiencing delays since early October due to vendor issues. Initially, I was informed the clinic had lost their vendor, and more recently I was told they actually had trouble with the vendor and that there is no ETA on when orders will be fulfilled. While I understand that supply or vendor issues can happen, what’s frustrating is the lack of proactive communication. It doesn’t seem like patients were notified broadly about the problem, and orders were still being placed even though delays were already occurring. I feel that patients should have been informed upfront so they could make an informed decision before ordering. To their credit, the staff has tried to help by providing sample contacts in a different brand to hold me over. I don’t blame the front desk staff or the doctor. They’ve been professional and kind throughout. However, this feels like a management-level issue. It would go a long way if ownership or management stepped up with clearer communication and a more organized solution. I truly hope they resolve this soon, because the providers themselves are great. But better systems and communication are definitely needed.

I have been going here for years and I finally want to say that this place has the worst customer service. I have stuck with them for years because of traveling purposes and there is three family members of mine that come here. Today we had an incident where we caught them in a lie because they didn’t want to help as well as laughing about it. We were trying to get some after care and willing to pay which we have received in the past. The woman lied and said they don’t do it and we heard them talk crap about us behind the wall. We will never come here again. One person ruined it all for you. Don’t go here.

do not waste your time here. the employees are very rude and uncoordinated. they never answer phone calls unless you spam call repeatedly. why are there 2 front desk employees if no one is going to answer the phone? once someone finally did answer i was finally informed the appointment i made that i was waiting more than 3 weeks for, was for nothing. when i first scheduled my appointment i asked about my insurance and was informed i could come in for an eye exam. on the day of my appointment they finally tell me that i will have to pay out of pocket because i ran out of benefits. i waited 3 weeks trying to call for any cancellations or more information and never any answer. i could of been informed of this from the start. called another eye care centers and they were better help and nicer. these people get upset anytime they have to deal with people. i will not be returning here. there are way better eye care centers in chinatown with better trained employees.