My overall experience was positive. The office is beautiful, clean, and welcoming, and the customer service was excellent. The receptionist was very kind and pleasant, although speaking a little louder would make communication easier.
I want to recognize the optometrist, who was outstanding. They were patient, kind, and extremely knowledgeable. They took the time to explain everything clearly and made the visit comfortable throughout the entire exam. That level of care and professionalism made a lasting impression.
One area that I hope management will seriously consider improving is the selection and placement of frames for Medicaid patients. Since this location accepts Medicaid, there should be a wider variety of attractive frames that are covered. Currently, the Medicaid frame selection is very limited, and those frames are displayed separately in the lobby rather than alongside the other stylish frames. When Medicaid patients see the larger selection of beautiful frames that they cannot choose from, while their covered options are set apart, it can create a feeling of exclusion and separation based on income. Although this may not be the intention, the presentation can make Medicaid patients feel less valued than other customers.
I encourage management to expand the Medicaid frame selection and display those frames alongside the rest of the inventory instead of separating them. Every patient deserves the same welcoming experience, regardless of how their eyewear is being paid for. Small changes like these would create a more inclusive environment where all patients feel respected, valued, and treated with dignity.
