The Portland Clinic

My first appointment was good. 2nd appointment was a whole different experience. Arrived 15 minutes early to check in and take care of co-pay, nothing unusual. However, once I came into my exam room, I noticed there was a matchbook on the floor which made me a bit concerned about cleaning procedures between patients. But things got worse and I became more agitated due to waiting for 45 minutes in the exam room with no communication. Never got to see the doctor!!! Walked out to the lobby and asked for a refund for my co-pay. They offered to reschedule me, but I declined. I’m sure this is a good practice??? Don’t really know as I won’t be going back. I’m giving them a 2 ONLY because they were nice and apologetic, but based on being there for an hour and not seeing the doctor for an appointment I made 6 weeks ago (and I arrived on time!) … just no. I am not the one. And will not go back.

I always have exceptional service from the time I check in. To Dr. Bitts and her team visit. Always given just the right amount of time for my visit and all my questions are answered. Thank you

Dr. Rakowski is an amazing provider. He is a great listener and you don't feel rushed during appointments. He offers complete explanations of his suggestions for a healthier lifestyle and provides excellent information to read post visit. Highly recommend as a primary provider.

Provider cancelled after a year wait, then told me to wait another year… I’m sharing this to help others set expectations and to encourage the clinic to address what feels like a serious access issue. October 2024 I scheduled a new patient appointment with Dr. Tara Heeney at The Portland Clinic for January 20, 2026. I was surprised that the wait was over a year, but I understand that primary care providers are overworked, so I accepted it and planned accordingly. On the morning of my appointment, I received a call informing me that the visit was being canceled because Dr. Heeney was out sick. That part is understandable- providers are human. What was not reasonable was what followed. When I asked about rescheduling, I was told the next available appointment was February 2027- more than another year away. There was no flexibility offered, no alternative provider suggested, and no attempt to prioritize patients whose appointments were canceled by the clinic after already waiting over a year. If a clinic cannot reasonably accommodate patients it cancels on, especially new patients who have waited this long, it raises serious concerns about capacity and responsibility. At that point, continuing to accept new patients feels irresponsible.  I didn’t make a back up appointment with a different provider, but based on other reviews of this clinic, looks like that wouldn’t have be a bad idea. I hope The Portland Clinic takes a hard look at scheduling practices, cancellation protocols, and patient access. A canceled appointment after a year-long wait should come with meaningful options - not another year in limbo. Anyone else have this experience or a provider they’d love to recommend?

Medical Assistant, Veronica exemplifies a caring and welcoming customer service attitude and demeanor! Her warmth and cheerfulness brought a sense of ease and comfort to my medical appointment. She is a true asset to The Portland Clinic-South!