The South Eastern Eye Center

Dr. Gamble and her staff were outstanding. From the moment I arrived, everyone was professional, friendly, and welcoming. Dr. Gamble took the time to explain everything clearly and made my retirement optometry appointment a great experience. I truly appreciate the care, attention to detail, and excellent service from the entire team. Highly recommend!

I would give the provider a solid 5 star but if you have ILA insurance you are 100% wasting your time. If we were rating billing and insurance I would give this office negative stars. I tried on glasses in December and by January never got them even ordered. They told me a price but I knew my benefits and it was far off from the correct price. The office will tell you they accept ILA secondary but they will NOT tell you how much it will be after they pick it up. The billing office is also off site so it takes days to get calls back if you ever get one back. Actually when she did call me back she was telling me I don’t even have vision insurance after being a customer there for 3 years. She ran my medical insurance for my glasses. I expressed my concerned to the provider and told her I didn’t want to part ways but the insurance handling was a mess. A couple years back I paid $720 for contacts, it took me almost a month to receive them, and got a check from ILA a few months later. I went to Milican the with my prescription and ordered contacts (same exact brand) for $285. They told me the price after primary and secondary on the phone in 5 minutes and my contacts arrived 48 hours later. They both use the same exact shipping company (Marlo). I didn’t have to run my own insurance by myself to be able to receive my benefits. Southeastern eye could be a great convenience to the Pembroke community but the incompetence of the billing and insurance team makes them a waste of your money. And you’ll be waiting for your lenses or contacts for a long time.

Wonderful service! Everyone was extremely kind, patient, and accommodating! The exam was comfortable and fast. Josiah at the optical center made sure the process for selecting frames was smooth and easy which I especially appreciate since this is my first time getting glasses! :)

I love having an in-person doctor who is very kind and wanting to work with you. They gave me a great experience by being patient and explaining everything and also giving you options.

The service was excellent, and the staff was highly professional and courteous. I recommend making the entrance signs bigger. The business names are too small for someone looking for the place for the first time.