The Vision Centers - Seven Hills

I cannot say enough about Dr Steven Shung. He is a great doctor with lots of knowledge and experience, with good bedside manners. He takes his time to examine his patients, listens to patients and validate their concerns by helping them find the best solution. The staff is wonderful as well; they are always kind and welcoming. We also got glasses here, and their technician made sure we got the right fit and the right lenses and their prices were reasonable. I saw some of the bad reviews and my experience with their glasses was great so I wanted to mentione that as well.

A month ago I went to get my eyes checked and new glasses/lenses ordered. They had a computer crash and lost all my information in their system. I finally remembered to call them to see where my glasses where and it turns out they never sent them, since they lost the prescription data, and they didn't call me back immediately to get it redone. I had to call them to figure this out. To add insult to injury, when I asked them why they didn't contact me, they had the nerve to tell me that "because my info was in the computer that crash", but they still had my hand-written information that I entered and had all my contact info. I did get my test redone and now I'm waiting for my glasses (everything was already paid). Never, ever, lie to your customer/patient. I'm also very concerned that the crash may have been a hack, and that my and other patients' info is out there (social security, etc).

They will not give your pupillary distance if you want to order glasses online. Go elsewhere for eye exam. I have to order online/elsewhere because the glasses that they made me were terrible with the unusable, beveled part of the lens glass with letters stamped on it showing on the front of the lens big time on one side only. Update: The company tried to respond and discredit my review below, but they could've absolutely provided the pupillary distance as it's required by law in other states; look it up online, it's a tactic to force you to buy glasses from them. Also, I did indeed order glasses in person from them but when they failed to provide a satsisfactory product, I immediately requested a refund. Posted picture below of the glasses they made me, how asymmetrical the lenses are with extreme bevel on one side only which had manufacturer letters stamped on the front which another optometrist said should definitely not be on there.

Very professional at all levels, very helpful with picking the right pair of glasses. Impressive and a pleasant experience.

Dr Chung is great. The front desk staff has great customer service. They’re all friendly, helpful & knowledgeable.