That receptionist is rude as hell & manipulative . Just because of a misunderstanding a year ago she refused to answer my call to make my son an eye dr appt for 2 weeks straight. The minute I called from a fake number she answers . I’ve seen several complaints on her & the dr just takes her side and doesn’t look into it or anything that receptionist quin is running that office like she the dr .
About
Thu Van OD serves patients in Conway and the surrounding part of Arkansas from its office at 1155 Skyline Dr. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include contact lenses. Insurance accepted includes Superior Vision (4 plans in total). Care is provided by Thu Van, OD. You can walk in without an appointment. Call (501) 329-0563 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
1155 Skyline Dr
Conway, AR 72032-2857
Get Directions - Phone
- (501) 329-0563
- Languages spoken
- English
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/Chicago. Holiday hours may differ.
Doctors at this practice
Reviews on Google 28
Receptionist is terrible and ruined the whole experience. My son was going there for several years and it’s giving miserable and hates her life
I just love the Conway Eye Center! Dr. Van is the absolute best at what she does! Every visit is a treat!! And the receptionist is such a doll! She is always so helpful and willing to explain any questions or concerns I may have about my coverage. Thanks for all you do!
I have been using Dr. Van for a few years now and refuse to go anywhere else. She is very caring and speaks to me on my level that I can understand. I highly recommend her to anyone looking for a new Dr. or for their first eye Dr. The staff is pleasant and knowledgable about their business and procedures. I trust them for ALL my eye care health.
Be prepared for extra charges even though they were "in-network" with my vision insurance. I was not advised of a charge for insertion and removal of contacts until it was time to pay. The charge was for helping my daughter with contacts training but I actually had to step in and help since very little instruction was given. When I asked for a receipt for insurance purposes it took 3 tries to prepare the correct receipts. And they didn't even bill insurance correctly. My insurance had to contact the office and advise them on how to correctly file my claim. Definitely do not plan to return. The overall service is subpar at best.
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