Todd M Clark OD

I have come to Dr Clark for a couple of years for eye appointments no one from his office has never called me. Everything is done through text messages. I ordered prescription sunglasses in April of 2026, it is June of 2026 I am still waiting for my prescription sunglasses. The problem is no customer service or concern.Text reply is what I get and that doesn’t respond correctly to my phone calls or text message. He has one person other than him who works there they have horrible communication. All I want is the sunglasses I ordered 3months ago. They only followed up on my glasses because I keep texting. Someone should have been following up 2 months ago. They don’t care about the patient communication. I am so disappointed on the lack of communication and customer assistance and appreciation. Do not waste your time with them.

He seemed very nice and I was excited that my scelera contacts would be mostly covered. Two months went by still my glasses and contacts not there. I finally called my credit card company to get refund and called my insurance eye medic to report Dr. Todd Clark. I was lucky Eye medic was kind and reinstated my insurance so I was able to go back to my old eye doctor Dr Dopkiss and use my benefits.

Not EVEN 1 star but it wouldn't let me do less. Terrible practice. Stay way from this place. I went here for a few years and all was fine- at first. Maybe a bit slow in getting the products but liked it overall. Then products started taking months- i mean like 6 months time to come in. And I had to call many times to get updates. Never a call to update me, but I HAD TO CALL. I'm not sure what happened, but all of a sudden things went downhill. Then tried one more time- ordered new lenses for my 2 frames. Ordered those in March or April 2024 and still no reply and finally got them in November. Checked my vision insurance and it seems as though they never even processed the claim until November- more than likely when they finally actually ordered it. So got my new lenses only to have one of the pairs shattered so those had to go back to get fixed. Was told it would take maybe a few weeks but here we are January 2026- multiple years later. I called and left many messages and have NEVER heard back. I even contacted the Attorney General's office to make them aware of the stolen money. As you pay upfront for the lenses/services. Please report this business. They shouldn't be taking advantage of people's money. It's hard enough to pay for things, let alone a person/doctor you trusted to start stealing it. Do NOT go here.

I order contacts in December and as of September I still don't have my contracts. It can't take 9 months to get contracts. In February he try to say there was a big backlog. In July he said it was still a big backlog, he then reorder them from a different manufacturer. It now December of the next year and I still don't have the contacts. Dr Clark never has called me to tell me about the backorder issue and how do you have a one year backorder on contacts. Then I read past reviews and seen this has happened before. I would never go back to this eye doctor.

Our family has been seeing Dr Clark for approximately four years and the office has always been slow to produce product, but this most recent encounter is the last straw. I ordered and paid for glasses, sunglasses and contact lenses. That is a whole lot of money. Speaking of money they still have mine. I ordered the glasses December 20 and the came in in March and I could not see out of them. Wry blurry and bifocal in the incorrect place. The glasses were sent t back to the lab to be corrected, in February. Today is April 15 and still no glasses, sunglasses or contacts. My husband asked for a refund and the Dr asked for another chance to make it right. So, 4 months later, no glasses and no refund. Will not recommend this business was ever again. Furthermore, you have to physically go to the office to be heard as the phone is never answered. Beginning to suspect fraud. Tried to support local, but got burned.