Shelly is amazing! I got a pair of glasses in August at a different location that I had several issues with. I had been to several different locations to have them adjusted and/ or look for a new pair. I found the same exact frames that showed there was clearly something wrong with my frames, inside the exchange period, but was told the widening is normal when lenses are switched and regardless there was nothing that could be done. (Photo provided: mine are on the right, new pair on the left. This was at Tempe Marketplace location) Shelly found my same frames, verified they would in fact fit/ look better, and popped my lenses out to exchange there and then. And the frames did not widen from being switched. The glasses that had been permanently crooked and digging into my ear are no more! Out of all the locations and all the employees, she was the only one to solve the problem! I wear my glasses any moment I’m awake so no longer having pain from them is a game changer! Not only did she provide exceptional customer service, but she is the most knowledgeable employee I have come across. She really knows the ins and outs of anything/ everything glasses. I highly recommend anyone who comes here ask for Shelly.
