Total Vision PC - Fountain Valley

I was impressed with my experience with this office. After scheduling my appointment I received a text allowing me to fill out all my new paperwork. Much more convenient than showing up at the office and filling out. While waiting for my turn, Janet and the other employee there were so friendly and amazing. Including during my eye exam. I felt extremely comfortable and welcome. I also got a text when my new glasses came in which was also super convenient

Call the meat an appointment there is a problem they said with the insurance then when they got the insurance approved they still wanted to charge for visit which insurance covered and glasses which insurance covered talk us out of the ones that we wanted would never recommend or would never use them

I ordered custom lenses from here and received the worst quality. They became scratched with a fingernail. It was my first pair ever, so I never bothered complaining. After a few other pairs, I learned that wasn’t normal.

Very professional staff. Dr. Goldstone addressed all my eye care questions. Mark was amazing answering my questions and helping me with new glasses. Great experience overall.

Poor customer service. Also did not honor the warranty for my girls glasses. When my girl asked me if we could pay extra for the warranty i said yes because you tend to lose them or break them. He didnt tell me that they dont cover if theyre lost. But when she brought in her lense and frame he told her those are not the right frames. But i could have sworn they said the warraty covers if theyre lost or broken which i why i mentioned that when asked if i wanted to pay extra for the warranty. Im very upset about this. It seems like i should have checked the reviews before having my girl get her glasses there. Id like to give him 0 stars but it forces me to give one star. I am also going to file a complaint with the BBB. Im not sure if they can do anything or if he just ripped me off on the warranty. Id definitely read. the fine print if you do any business with him. Sneaky of course with fine print around people who need glasses.