Total Vision PC - Pleasanton

Terrible place. Customer cannot make a call what service they want even not required legally and practices varies doctor to doctor. Not accommodative of customer needs. Front desk is not good. Appointments are only 20min compared to 40-45 min before. Forces 3% credit card fee . They would give you 20min appointment, force to do Optomap, would not call insurance for any questions as it takes their time. Gave an alternative appointment and ran refused after waiting for 20min. They want to give 0 customer service and just make maximum money in 20min. Seeing other similar reviews. Wish I read before.

Had my prescription glasses made through them. My prescription power has not changed and they made incorrect eye focus. Lady was adamant that she was right inspite of the fact that there is issue. She was more interested in telling that there would bw charges for it instead of fixing their mistake. I wont recommend them.

I had a retinal detachment emergency on the Saturday before the Superbowl and Total Vision was the only optometry place in the area that would do an optomap on short notice (that's what the retinal specialist told me to do - get an optomap immediately and send it to him). I'm extremely grateful for Total Vision stepping up on short notice in an emergency to help me. Unfortunately, at the time, their staff was unable to give me a digital version of the optomap photos, so they just gave me a paper printout. Later, I called to talk to the manager Katie, who generously took the time to send me the digital optomap images, for which I'm most grateful. We were happy regular patrons of Foothill Optometric before Total Vision bought them, and stopped going there because the new ownership was not up to standard. Now, I'm very, very grateful for the service they gave me in this emergency and I'm also grateful for Katie taking the time to do things right. I very, very highly recommend them!!

I had a wonderful experience at Total Vision. The staff was so welcoming and genuinely kind. From check-in to the end of my appointment, everyone was professional, attentive, and made me feel comfortable.

Repeated clerical errors, three months of waiting, and three failed fabrications in matching the given prescription. I used to expect much higher professional standards from this establishment, but unfortunately, no longer.