Total Vision PC Santa Clara

I came to Santa Clara for conference and ripped my glasses' nosepad in the airport. I came to total vision to ask for help. The frontdesk lady are so nice and she repaired my broken nosepad in 5 mins. Saved my day! Thank you!

The overall experience was disappointing. Communication was poor and felt unwelcoming, and the persistent upsell approach was off-putting. Additionally, my prescription differed significantly from that of my regular optometrist, and I received a surprise bill for a ‘insurance covered’ contact lens fitting (also I used to wear contacts before, so it’s not clear why such session was needed in the first place), which raised concerns regarding clarity on insurance coverage. Would not recommend this place. P.S. I received a bill from appt in 10/2023 and the bill came almost 2 years later 7/2025 Also from another review I learned that they no longer accept VSP insurance. At no time did they communicate that before the appointment. Save time and money choose another place that values relationships with patients.

Total Vision has good and kind staff, and had helped me find the style of glasses I liked. The process of being prescribed was smooth and easy, which was definitely a big plus. Overall great experience!

I would not recommend this place, staff is very unprofessional. Ordered my new glasses 3 months ago paid for Oakleys high end and today I was cleaning the lenses and the frame broke. Went there to see what they could do and was told I had to buy new frames. Ive owned Oakleys glasses for about 10 years from Optima and they have always been a good frame. Made a mistake and went to this place and got screwed, my gut feeling is that they are selling fake brands that look like the real thing. So if your looking to get ripped off than go see them. You have been warned.

I personally wouldn’t recommend this place. - I was unexpectedly billed for an amount from almost a year ago due to what they described as an “insurance issue.” As a customer, I believe timely and clear billing is important. - I wasn’t clearly informed that that they no longer accept VSP—I only realized this when reviewing my VSP receipts. Transparent communication about insurance coverage is essential to me. - In my experience, the reception staff were not particularly welcoming. - I was charged over $500 for a pair of computer glasses, including $259 for a FLEXON H6064 frame, and later found that other online retailers were charging significantly different prices. - I met some communication issues with the contact lens delivery. The first time I ordered, I was told they would deliver to my home, but in the end, I had to pick them up myself. On subsequent orders, I was informed that one box was not ready, which meant I had to visit multiple times to collect my full year’s supply.