Treasure Coast Community Health

I joined them 3 years ago. I pay a small copay to be seen by their providers. EVERY year I get a reminder when I have to recertify. So I didn't think anything when I went in to my mental health app. for anxiety, huh When checking in I wasn't told anything, only to sign a document verifying my income. Again I thought nothing about it, and saw the APRN provider. When checking out I was told that my health care there had expired. Again I thought nothing about anything, so I made the appointment for recertification the next app. that was available I recertified and was approve for the SAME PLAN that I had for the past 3 years. Again I thought nothing about anything, I thought I was good to go, huh The following week I got a bill for a 400% copay increase for the mental health app. with the APRN, huh. I would have cancelled if I had known. I called the billing dept. Immediately and was told that they haven't had an increase in years. I told them but... they DID NOT notify me of any any increase at at anytime 1- NO PUSH NOTIFICATION 2- NO EMAIL NOTIFICATION 3- NO MAIL NOTIFICATION 4- NO NOTIFICATION WHEN I CHECKED INTO MY APP. 5- NO NOTIFICATION WHEN I CHECKED OUT OF MY APP. 6- NO NOTIFICATION WHEN I RECERTIFIED my app. On no occasion did they advise me of a 400% copay increase, none at all, or on any occasion. I only got an email with the charges due about a week later, huh I had spoken to the manager Patty, the billing agent had transfered me over to her. I basically told her all of the frustrations I had just mentioned. She AGREED that they DID NOT send out any notifications of the new fees, but she still wouldn't adjust my bill. At the end of the call she said that she would get back to me in about an hour after speaking to billing. An hour came and left. I reached out since she had no regard for me or my issue. At the end of the day she called and said that she would have the billing dept. contact me. I asked her the person's name, she declined. It's been 4 days now, the billing or anyone has not contacted me. How could they spend my money for me as they want to? Is this even legal, raising fees without any notifications at all? Yes, they could charge whatever they wanted. Yes, they could increase to whatever they wanted. Yes, it should be up to me to decline or approve the increase, if I wanted to. But...they never gave me that option. They never informed me. How could this be just?

The doctors and staff make me feel welcome and do their best to relieve my anxiety, on both the medical and dental side. Dr. Genesis Santiago-Alvarez really stands out as an outstanding dentist. She greets me with a genuine smile and explains my options in detail. She asks how I'm doing throughout all procedures, and goes out of her way to meet my needs and make me feel relaxed as possible. I have had extractions and cavities filled by her, and never felt any pain, both during and after her work. Incredible. How does she do that? She really cares about her patients, and has so much enthusiasm for her work. I like how she sings and hums while she works. I can honestly say she is the BEST doctor in ANY field I've had the pleasure of working with in my 59 years. Thank you!

I was lied to when I made my appointment here , I was told I was going to get my teeth cleaned and xrays all the same time and that's not what happend when I went into the cubicle to sit down I was told only xrays today and dentist would determine what cleaning I needed never ever have I had this done , so dissapointed and frustrating. I now have to wait until August to get my teeth cleaned ridiculous!!

First visit to the dental area.And although they cant do everything I need,which I was informed.Its a good start! Dr.Webb is awesome.

Amazing staff. They are kind, patient, and knowledgeable. We use the pharmacy. They are quick to fill or refill our prescriptions. We see the new gentle eye doctor and the friendly happy technician. She knows how to find the perfect style for each of her patients. Doctor Regina has a way of calming down the children while keeping their minds engaged in friendly conversation. The boys no longer regret having to go see the doctor. Thank you. Also the dentist department is fantastic. Treating each patient with care, calmness and compassion.