Tri-City Optometry

I had an awesome experience at Tri City Optometry today! From the moment I walked in, the staff was welcoming, professional, and provided excellent customer service. The entire office had such a warm and friendly atmosphere. Dr. Shital Chatwani was incredibly detailed, kind, and thorough during my exam. I truly felt listened to and well taken care of. It’s clear she genuinely cares about her patients. Jody was also excellent in helping me find the perfect pair of glasses, she made the process easy and fun, and helped me choose frames that look great on me! Thank you for such a wonderful visit. I highly recommend this office!

Revengeful and Unprofessional My husband and I had an appointment on June 30th at 5.30 PM. Something urgent came up for kids and my husband was not able to make his appointment. He called this business center to get his appointment rescheduled. These businesspeople asked for 25 dollars to reschedule the appointment. My husband clearly informed that he was cancelling only for himself and I would still make it. But guess what when I reached there after rushing out of my work, I was told that both the appointments had been cancelled. The real reason behind this was that my husband gave these people a bad review on goggle. This business responded to his review with all lies. But they finally took it out on me. I reached there on time, but I was turned away giving false excuse that my husband had cancelled for both which obviously was not the case. I recommended all to avoid this place. Costco, target, Walmart all have better doctors and much better deals on lenses and glasses. Go there. You will find much more professional and civilized people there.

Dr Chatwani and the Tri-City staff are not only extremely professional and skilled, she and they are people who treat their patients like friends. Dr Chatwani is personable, patient, thoughtful, and dedicated to caring about people’s eyes and quality of life. My vision has been quite complicated so having such a qualified doctor is a key part of my life. I trust Dr Chatwani implicitly. She has helped improve and maintain my vision for over a decade. My wife and I are so grateful for her expertise and personal dedication.

I have visited Dr Chatwani multiple times and I feel satisfied that we chose her. We found her name from Google as well as on our insurance network. Everything is up-to-date, staff is very personable and the customer service is on point. She is thorough in her examination and she helped us to choose right type of glasses for a crystal clear vision. Best of all Dr Chatwani always goes above and beyond to make sure you get the best care. The optician staff helps you to pick the most appropriate eye wear for you. I highly recommend this office. Ramesh Ashara

I wish I could give them 0 stars. This place wasted my $300 and completely ruined my glasses. I went back multiple times for help, and every time I was told, “the manager is not here.” When I finally managed to speak with the manager in person, she was extremely rude, unprofessional, and dishonest. Right in front of me, she popped the lenses out of my glasses and twisted the frame, then denied ever touching them. First she said she would help resolve the issue, and then suddenly changed her story and said, “Sorry, we can’t help, it’s been almost a year.” The frustrating part is that when I tried to get help earlier — before it had been a year — the staff kept telling me the manager was unavailable and that nobody else could assist me. Now I’m stuck with expensive YSL glasses that I can’t even use. On top of that, I feel like I was overcharged with unnecessary add-ons and hidden costs. I have honestly never experienced customer service this bad before. The manager was incredibly unprofessional, dismissive, and disrespectful. Very disappointed. I would never recommend this place to anyone. I am adding here to your response, i never complained about the wear and tear, i requested to adjust the size and i went before when it was stil with in the year frame, manager was not there and the staff poorly handel my case. After that i never use the frames as it was loose and your staff admit that it happens after we put in lenses into that. Now who’s fault is that? The frame i tried on was super tight but when i received my glasses it was lose from day one. I literally sweared by that and showed the team i cant wear it its so lose its been lying down in my purse as i am scared it will fall down. Beside that i only request to please tight it for me as not complain about scratches at all. Please ho and watch the camera how poor your manger flip off the lenses and treated my frame. So disappointed with the company values. I was expecting some politeness from owners at least